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Software no longer suppoerted message

Trob
Community Member

Purchased a refurbished Google display Hub. I'm getting a "software is no longer supported" message on the screen and the clock or photos does not come up after 15 minutes. 

Please advise

Timothy 

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hi Trob,

 

We're sorry to hear that you're having that kind of concern with your new Nest Hub ― let's check it out. May I know what phone you're using in setting up your Nest Hub? Is it connected directly to your Wi-Fi and not on data? Have you had the chance to finish the set up or not? If not, where did it stop? It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest display. Plug them back in after 3 minutes or 5 minutes tops. Restarting your phone might also help.

 

You can also follow this guide in setting up your Nest Hub for more info and troubleshooting.

 

Keep us posted.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Regards,

Dan

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake