Software no longer suppoerted message

[Trob]

Purchased a refurbished Google display Hub. I'm getting a "software is no longer supported" message on the screen and the clock or photos does not come up after 15 minutes. 

Please advise

Timothy 

[Dan_A]

Hi Trob,

We're sorry to hear that you're having that kind of concern with your new Nest Hub ― let's check it out. May I know what phone you're using in setting up your Nest Hub? Is it connected directly to your Wi-Fi and not on data? Have you had the chance to finish the set up or not? If not, where did it stop? It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest display. Plug them back in after 3 minutes or 5 minutes tops. Restarting your phone might also help.

You can also follow this guide in setting up your Nest Hub for more info and troubleshooting.

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake