Hi hope someone can help
Get the below error message when casting from my device to the google nest hub using the Kayo app. Have tried casting other apps and media without issue.
i have also tried casting with same device to another chrome cast without any issue.
Have also deleted app and done a factory reset on the nest hub
anyone had this issue?
Hi mate, not to helpful of answer but I have the same thing. It used to work fine. I contacted kayo 'live' chat but it's just a bot that does not help at all. They eventually full up with a long winded email of the 40 thousand steps you gotta take for them to just look at the problem. I just gave up. I wanted the use the nest hub in my bedroom but am stuck to tv only. I think something must've changed with the video format and it longer supported on nest hub
Thanks for reaching out. I appreciate those users who keep on updating the thread and sharing some information about casting Kayo app on the Google Nest Hub.
I can confirm that casting the Kayo app on the Nest Hub is not supported. For now, you can only cast it on your Chromecast with Google and Android TVs. For more information, please visit this link.
We're looking forward to adding more video streaming partners that can be cast on the Nest Hub displays. We'll take this as feedback, and we'll gladly pass it along to the team. You can also send feedback using your device by saying, "Hey Google, send feedback." Visit this link for more steps.
Let me know if I can help you with anything, otherwise; I'll close the thread after 24 hours.
The thing is, it was supported or atleast worked until the last couple of weeks. It opens the app fine, says it is supported to stream at 720p then the video fails to play. I think this is a Kayo issue more than a Nest hub issue, but getting functional support from Kayo is near on impossible. Hence people asking the question here
I agree that this is more of an issue with the Kayo side since they're not supported as one of our cast-enabled apps, and we don't have a way to check the issue they have on our system. It's sad to know that users are having issues reaching out to them.
Moving forward, for issues regarding Google Home/Nest devices please do not hesitate to update the thread, otherwise; I'll the the thread after 24 hours.
We appreciate your feedback. I know this may not be the answer you're looking for at the moment, but the best thing to do is to send feedback for any features that you’re looking forward to using with our Google Home/Nest devices.
Feel free to respond to this if you have additional questions, otherwise we'll be locking this thread in 24 hours.