Error msg “I can’t verify your voice”

[Mkaori]

I frequently get error message when interacting with our brand new Google Nest; “I can’t verify your voice”.

I can hardly use Google commands at all, and keeps degrading it seems.

I am invited to the “home”, my account registered and I have done “voice training” in Google Assistant settings linked to my account - SEVERAL times, and still I get this error message frequently.

FYI: We have several Google devices in our home (Google Home first gen, Google home mini 2nd Gen and Nest Home 2nd Gen)

[ptartist]

I think we are getting this response more frequently over the past month in our home. However the voice recognition may never have been good.

I think this error only appears with specific commands that Google flags to be verified.

My partner and I "prefer" two different Google voices, but we are frequently answered by the "wrong" voice.

[Princesss]

Hi everyone,

Thanks for visiting the Community.

Sorry to hear that you're having issues with your Google Nest speaker's responses. Let's make sure that these steps are done:

Turn on Voice Match

Important: These steps won’t work with your Google Workspace account. Learn how to use a Google Workspace account on a device.

To use Voice Match, you must link a Google Account to the Google Assistant-enabled device. If you have multiple Google Accounts, you can choose which account you want to use.

1. On your Android phone or tablet, open the Google Home app .
2. At the top right, tap your Profile picture or initial Assistant settings.
3. Tap Hey Google & Voice Match Other devices.
   • If you have more than one home, tap the home you want to add Voice Match to.
4. Tap Get started.
5. Follow the on-screen instructions.
   • To turn on Voice Match automatically for a speaker, Smart Display, or Smart Clock you add later to the same home, turn on Devices you add later.

Tip: If you get an error when you try to add a device, try to join the home linked to the device.

Keep us posted.

Best,

Princess

[Princesss]

Hi everyone,

Thanks for visiting the Community.

Sorry to hear that you're having issues with your Google Nest speaker's responses. Let's make sure that these steps are done:

Turn on Voice Match

Important: These steps won’t work with your Google Workspace account. Learn how to use a Google Workspace account on a device.

To use Voice Match, you must link a Google Account to the Google Assistant-enabled device. If you have multiple Google Accounts, you can choose which account you want to use.

1. On your Android phone or tablet, open the Google Home app .
2. At the top right, tap your Profile picture or initial Assistant settings.
3. Tap Hey Google & Voice Match Other devices.
   • If you have more than one home, tap the home you want to add Voice Match to.
4. Tap Get started.
5. Follow the on-screen instructions.
   • To turn on Voice Match automatically for a speaker, Smart Display, or Smart Clock you add later to the same home, turn on Devices you add later.

Tip: If you get an error when you try to add a device, try to join the home linked to the device.

Keep us posted.

Best,

Princess

[ptartist]

This is not a helpful reply. Voice match has been set up and mostly working for a couple of years. It is only quite recently that my various google home or nest devices fail to verify my voice more frequently.

[Mkaori]

Yes, exactly!! I have verified my voice several times, but it didn’t help at all. There must be problem on Google nest voice verification.

[Princesss]

Hi everyone,

Thanks for responding. Could you please provide your device's cast firmware version?

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Lastly, let's perform a complete reset to one of your Google Nest speakers and see its behavior after you completely set it up.

Keep us posted.

Best,

Princess

[ptartist]

Second attempt at a reply, as it appears that my first reply disappeared!
Google Nest Audio, no Google Hub, firmware is: 313652

[Princesss]

Hi ptartist,

Thanks for responding. Have you already tried using a different phone to see if there would be any changes on its behavior when training your voice? Also, if you can link another account on your speakers, that would be very helpful for us to further isolate the issue.

Keep us posted.

Best,

Princess

[ptartist]

[Jake]

Hey there,

I wanted to check in and see if you managed to see Princess post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[ptartist]

I have retrained my voice for both my two "households". So far my less used new Google Audio in my studio workspace has not repeated this error. However my home devices still generate this error once in a while.

I guess I can live with it, but ... lame.

[Princesss]

Hi ptartist,

Thanks for updating us. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Muddi]

Hey ptartist,

Have you had the chance to fill out the form?

Cheers,

Muddi

[ptartist]

This does not feel like worth the trouble really. I will just skip using those features which require voice verification. And look for alternatives... not sure if there are any though.

[Muddi]

Hi ptartist,

We really want to help you with this issue. Please fill out the form, so we can further investigate what's going on with your device.

Cheers,

Muddi

[Princesss]

Hi there,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[ptartist]

Completed the form today

[Juni]

Hi ptartist,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Cheers,

Juni