Everytime I ask my Google assistant to find my phone or ring it it says that my old phone should be

[Debasishiam]

First of all this is not about the device listed above. I can't find relevant options so i chose something to ask someone to help me with Google assistant. So my issue is that I bought a new phone and i am using it for a few months now and my current phone is connected to my Google account. But every time I as Google assistant to ring my phone it says the name of my old phone and says it should be ringing now. (Both of my old and new phones are Android) How do I deal with this? There are no other devices connected to my Google account but I can't get Google assistant to ring my current phone can anyone help?

[Cathal_S · Accepted solution]

Hi Debasishiam,

You need to go to the Google Play store link below and disable your old phone and enabled your new phone from the 'show in menus' section.

https://play.google.com/library/devices 

Also remove your old phone from your Google account if you don't want it to be recognisable anymore.

https://myaccount.google.com/device-activity 

[Cathal_S · Accepted solution]

Hi Debasishiam,

You need to go to the Google Play store link below and disable your old phone and enabled your new phone from the 'show in menus' section.

https://play.google.com/library/devices 

Also remove your old phone from your Google account if you don't want it to be recognisable anymore.

https://myaccount.google.com/device-activity 

[Azarco · Accepted solution]

Hey there,

Thanks for the steps and helpful links, Cathal_S!

Debasishiam, have you tried visiting the link shared above? Do you still need help with this?

Best,

Alex

[Moulidhar]

Yes , when iam asking ring my phone it says This is the only mobile linked to ur Google account it says

[Azarco]

Hey Moulidhar,

Thanks for reaching out. 

Have you tried the suggested steps above? Also, what phone are you using (Android or IOS)?

Keep us posted.

Best,
Alex

[Moulidhar]

Yes i tried above steps , Iam using IQOO Z3 (Android)

[Azarco]

Hello there,

Gotcha. When you visit this page, what devices are you seeing? If it's not your IQOO Z3, try adding it then delete/remove your old devices. Make sure you're using the same Google Account you've used on your Google Assistant.

Thanks,

Alex

[Moulidhar]

Yes iam using same device but it is not working I had delete my old device to . 

Will u solve it 

[Moulidhar]

My phone is iQOO Z3 5G 

[Muddi]

Hey Moulidhar,

To confirm, have you tried deleting and re-adding your device to your account? Do you have another phone/tablet that we can add on your account to see if you will have the same issue?

Cheers,

Muddi

[Moulidhar]

Yes i did deleting my devices and added again, there is same issue only

[Muddi]

Hey Moulidhar,

To confirm, do you have other phones aside from your iQOO Z3 5G?

Cheers,

Muddi

[Moulidhar]

No mam,  

Iam using only iQOO Z3 5G

[Muddi]

Hi Moulidhar,

Please check if your phone is listed here. Make sure to log in on the same account linked to your speaker.

Cheers,

Muddi

[Moulidhar]

• My phone is there but still there is a problem i think u can check my problem

[Moulidhar]

It shows like but still there is problem 

[Cathal_S]

Hi there,

You will need to uncheck your old phone and check ✔️ your new phone within  'Show in menus' Google Play devices.

Google Play Devices:

https://play.google.com/library/devices 

[Princesss]

Hello there,

Chiming in-- have you had the chance to check the previous post? Let us know if you have additional questions.

By the way, thanks @Cathal_S for sharing some steps.

Best,

Princess 

[Azarco]

Hey Moulidhar,

How's it going with finding your phone using Google Assistant? Did the suggested steps work?

Thanks,

Alex

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Juni

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Moulidhar]

No my problem not solved still not works repeats same thing 

when iam asking ring my phone it says This is the only mobile linked to ur Google account it says

[Debasishiam]

Yes that fixed everything. Thanks a lot Alex and Cathal🙏

[Azarco]

Hi Debasishiam,

That's awesome to hear! Do you have additional questions or concerns about your Google Home?

Thanks,

Alex

[Princesss]

Hi Debasishiam,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess