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Face recognition didn't work on a hub max, a known problem,

EMA230
Community Member

‎12-05-2023 07:27 PM

Your face recognition doesn't work on the Hub Max. I have four outstanding tickets that I can't get responses on. It's a known problem that Google will not fix . I filed a report with a Better Business Bureau and the response from Google was, wait for this, submit a ticket with their service department. This is as dysfunctional a group as I've ever seen. Like a bunch of rookies working for one of the world's biggest companies

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Princesss
Community Specialist
Community Specialist

‎12-09-2023 01:40 PM

Hi EMA230,

 

Thanks for posting in the Community.

 

Apologies for the experience you've had. Could you share any Case ID of that interaction so I can check here the steps you've tried? I'd like to take a closer look into this so we can address you properly.

 

I look forward to your response.

 

Best,

Princess

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