05-25-2022 01:36 AM
Hi All
When I create a Family Note on the Nest Hub Max, it does not display for 24 hours as it should. Family memebers can ask to see those notes, and that works, but that defeats the 'sticky note' idea for it.
In addition, whilst my shopping list works for all the family, Family Notes that I have created in Assistant aren't available when a family member asks to see Family Notes, despite having been shared with the family group.
Any ideas/help?
MP
06-07-2022 01:42 PM
Hey Machpants,
Sorry for the late reply. I wanted to follow up and see I could be of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.
Best regards,
Jake
06-07-2022 03:26 PM
Hi Jake, as stated when anyone of the family (apart from me who created the note) asks the Nest Hub Max to see family notes it says 'there are no family notes' whereas when I ask it shows the notes. This defeats the point of family notes>
In addition Family Notes do not display on the front page for 24 hours like a sticky note at all
06-10-2022 11:35 AM
I am keen to see if an answer for this is coming.
Tried leaving a note for my wife. Experienced the same issue. Then found notes from 322 days ago (the last time I tried this feature). I had hoped for a fix by now.
06-30-2022 12:16 PM
Hey all,
Sorry for the late reply. When creating a Family Note on a display that belongs to a home, the note is visible on all displays in the same home. If you have a Google Family Group setup, Family Notes won’t be automatically shared with other users in the group unless they view them on the display. Once a Family Note is created, it sticks on the ambient screen on all displays in the same home for 24 hours. After that, it will show up on the My Day page on displays. Please let me know if that helps, or if you have any questions from here.
Best regards,
Jake
06-30-2022 12:36 PM
Sorry, that does not help.
You have stated what the Family note should do, not what this and another thread and many threads on reddit are saying does happen. We already know what it should do.
The note does not show for 24 hours or any hours on the ambient display.
07-02-2022 02:44 PM
In addition no one in my family, apart from the creator, can see a fmily notes and lists - when someone asks to see family lists Google Assisstant says you have none unless you created those lists
07-07-2022 11:25 AM
Hey all,
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
Best regards,
Jake
07-10-2022 12:49 PM
Thanks Jake,
Form submitted
07-12-2022 11:07 AM
Hey DrW1,
Thank you for letting me know the form has been submitted. I am showing a case number has been created, and our Team should be in contact via email from here. Please let me know if you have any trouble seeing that, as I would be happy to check in.
Best regards,
Jake
07-15-2022 11:18 AM
Hey DrW1,
Glad to hear you are seeing the email. I will leave the post open for a few days to be sure that everything is good to go from here.
Best regards,
Jake
07-18-2022 12:46 PM
Hey all,
I wanted to check in with you, and ensure you are in contact with our Team. Please let me know if you have any questions from here, as I would be happy to review.
Best regards,
Jake
07-19-2022 01:57 PM
I am in contact with the team. Please keep this thread open so that others may find it, also post their logs and hopefully help to find a solution.
07-15-2022 10:35 AM
Hey all,
I wanted to follow up with you, and ensure you are in contact with our Team. Please let me know if you are not seeing the email from here, as I would be happy to review.
Best regards,
Jake
07-15-2022 10:40 AM
I still need to get in touch with the further details, but have not had the opportunity yet. I will aim to do so on Saturday.
07-19-2022 01:46 PM
Hi everyone,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
Best,
Princess
07-19-2022 01:59 PM
This is an active, on going issue. Please do not close this thread. It would only create further separation of the issue and prevent others from coming forward.
07-21-2022 01:51 PM
Hey DrW1,
I am glad to hear you are in contact with our Team. Sorry to hear that the issue is still present. I will be sure to keep the thread open at this time. Please let me know if you have any other questions as well, as I would be happy to review.
Best regards,
Jake
07-25-2022 11:40 AM
Hey DrW1,
I wanted to check in with you, and see if the issue you are running into is still present. Please let me know if you have any questions from here as well. I would be happy to review.
Best regards,
Jake
07-25-2022 11:55 AM
Issue is still present.
07-27-2022 12:06 PM
Hey DrW1,
Thank you so much for the update. I will be sure to keep the thread open at this time. Please let me know if you get any new details or if the issue gets resolved, as I want to make sure you are good to go.
Best regards,
Jake
08-16-2022 01:53 PM
Hey DrW1,
I wanted to check in with you, and see if you were able to get your issue resolved. Please let me know if you have any questions from here, as I would be happy to take a closer look.
Best regards,
Jake
08-16-2022 02:00 PM
Issue still persists.
I have just requested an update from the Google Home support team as a reply to their last email.
08-29-2022 12:30 PM
Hey DrW1,
I wanted to check back in with you, and see if were able to get more details from our Team. Please let me know, as I want to ensure you are good to go from here.
Best regards,
Jake
08-31-2022 01:16 PM
Hey DrW1,
Following back up with you. Please let me know if you are still waiting for more details from our Team, as I want to ensure everything is working properly from here.
Best regards,
Jake
08-31-2022 01:54 PM
The team stated that they are still working on it.
But no date can be given.
I understand that this may not be a priority but the response made me feel that the nest hub max is another product that Google has given less than the required support. It could be a brilliant device but it is sadly not living up to its potential.
11-12-2022 05:42 PM
I think many are waiting for a fix.
11-13-2022 05:32 AM
Still no response and still no fix.
Very disappointing.
11-13-2022 05:50 AM
I don't think it works for anyone. It's just amazing that all these "community specialists" keep popping in and saying the same nonsense. Like they're not even reading what everyone here is posting.
11-13-2022 06:02 AM
I think that most of them are bots.
11-13-2022 06:11 AM
Ah! Makes sense!! Otherwise kinda maddening. Just like the family notes!!
11-17-2022 03:36 AM
Had the same problem. I have a family group of 6 and wanted to make a shopping list. Only i have the option in Google keeps share a note and they can't see any note I share and they can't even share notes because to option doesn't show
12-10-2022 08:16 PM
Come on man, we are just looking for a feature similar to leaving a sticky note on the fridge before i take my dog out for a walk.