Family Notes not display and unavailable to family

[Machpants]

Hi All

When I create a Family Note on the Nest Hub Max, it does not display for 24 hours as it should. Family memebers can ask to see those notes, and that works, but that defeats the 'sticky note' idea for it.

In addition, whilst my shopping list works for all the family, Family Notes that I have created in Assistant aren't available when a family member asks to see Family Notes, despite having been shared with the family group.

Any ideas/help?
MP

[Jake]

Hey Machpants,

Sorry for the late reply. I wanted to follow up and see I could be of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Machpants]

Hi Jake, as stated when anyone of the family (apart from me who created the note) asks the Nest Hub Max to see family notes it says 'there are no family notes' whereas when I ask it shows the notes. This defeats the point of family notes>
In addition Family Notes do not display on the front page for 24 hours like a sticky note at all

[DrW1]

I am keen to see if an answer for this is coming.

Tried leaving a note for my wife. Experienced the same issue. Then found notes from 322 days ago (the last time I tried this feature). I had hoped for a fix by now.

[Jake]

Hey all,

Sorry for the late reply. When creating a Family Note on a display that belongs to a home, the note is visible on all displays in the same home. If you have a Google Family Group setup, Family Notes won’t be automatically shared with other users in the group unless they view them on the display. Once a Family Note is created, it sticks on the ambient screen on all displays in the same home for 24 hours. After that, it will show up on the My Day page on displays. Please let me know if that helps, or if you have any questions from here.

Best regards,

Jake

[DrW1]

Sorry, that does not help.

You have stated what the Family note should do, not what this and another thread and many threads on reddit are saying does happen. We already know what it should do.

The note does not show for 24 hours or any hours on the ambient display.

[Machpants]

In addition no one in my family, apart from the creator, can see a fmily notes and lists - when someone asks to see family lists Google Assisstant says you have none unless you created those lists

[Jake]

Hey all,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[DrW1]

Thanks Jake,

Form submitted 

[Jake]

Hey DrW1,

Thank you for letting me know the form has been submitted. I am showing a case number has been created, and our Team should be in contact via email from here. Please let me know if you have any trouble seeing that, as I would be happy to check in.

Best regards,

Jake

[Jake]

Hey DrW1,

Glad to hear you are seeing the email. I will leave the post open for a few days to be sure that everything is good to go from here. 

Best regards,

Jake

[Jake]

Hey all,

I wanted to check in with you, and ensure you are in contact with our Team. Please let me know if you have any questions from here, as I would be happy to review.

Best regards,

Jake

[DrW1]

I am in contact with the team. Please keep this thread open so that others may find it, also post their logs and hopefully help to find a solution.

[Jake]

Hey all,

I wanted to follow up with you, and ensure you are in contact with our Team. Please let me know if you are not seeing the email from here, as I would be happy to review.

Best regards,

Jake

[DrW1]

I still need to get in touch with the further details, but have not had the opportunity yet. I will aim to do so on Saturday.

[Princesss]

Hi everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[DrW1]

This is an active, on going issue. Please do not close this thread. It would only create further separation of the issue and prevent others from coming forward.

[Jake]

Hey DrW1,

I am glad to hear you are in contact with our Team. Sorry to hear that the issue is still present. I will be sure to keep the thread open at this time. Please let me know if you have any other questions as well, as I would be happy to review.

Best regards,

Jake

[Jake]

Hey DrW1,

 I wanted to check in with you, and see if the issue you are running into is still present. Please let me know if you have any questions from here as well. I would be happy to review.

Best regards,

Jake

[DrW1]

Issue is still present.

No update from the engineers as yet.

[Jake]

Hey DrW1,

Thank you so much for the update. I will be sure to keep the thread open at this time. Please let me know if you get any new details or if the issue gets resolved, as I want to make sure you are good to go.

Best regards,

Jake

[Jake]

Hey DrW1,

I wanted to check in with you, and see if you were able to get your issue resolved. Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,

Jake

[DrW1]

Issue still persists.

I have just requested an update from the Google Home support team as a reply to their last email.

[Jake]

Hey DrW1,

I wanted to check back in with you, and see if were able to get more details from our Team. Please let me know, as I want to ensure you are good to go from here.

Best regards,

Jake

[Jake]

Hey DrW1,

Following back up with you. Please let me know if you are still waiting for more details from our Team, as I want to ensure everything is working properly from here.

Best regards,

Jake

[DrW1]

The team stated that they are still working on it.

But no date can be given.

I understand that this may not be a priority but the response made me feel that the nest hub max is another product that Google has given less than the required support. It could be a brilliant device but it is sadly not living up to its potential.

[bdhadfield]

I think many are waiting for a fix.

[DrW1]

Still no response and still no fix.

Very disappointing.

[bdhadfield]

I don't think it works for anyone. It's just amazing that all these "community specialists" keep popping in and saying the same nonsense. Like they're not even reading what everyone here is posting. 

[DrW1]

I think that most of them are bots.

[bdhadfield]

Ah! Makes sense!! Otherwise kinda maddening. Just like the family notes!!

[Joseun]

Had the same problem. I have a family group of 6 and wanted to make a shopping list. Only i have the option in Google keeps share a note and they can't see any note I share and they can't even share notes because to option doesn't show

[ChampionOfLight]

Come on man, we are just looking for a feature similar to leaving a sticky note on the fridge before i take my dog out for a walk.