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Feit Flood Light

MWA80
Community Member

Recently my feit flood light stopped working with google. I'm pretty good with all these devices, but for the life of me cant get it to work again. It's still working in the feit app, but google says the light doesn't support that functionality now. I've deleted it from Google home and the feit app, factory reset the light and added it again, tried syncing my devices. Just about everything i can think of. Feit has been zero help. Anyone jave any idea what i could try next? Thanks 

15 REPLIES 15

Azarco
Community Specialist
Community Specialist

Hey MWA80,

 

That certainly hasn't been easy for you — let's check this out.

 

What's the exact command you've used in controlling your lights? Try rebooting your lights, Google Home and router to refresh the connection. If the issue persist, try resetting your Google Home to its default settings.

 

Keep us posted.

 

Thanks,

Alex

Muddi
Community Specialist
Community Specialist

Hey MWA80,

 

How's your device? Are you able to control your lights using your Google Home/Nest speaker?

 

Cheers,

Muddi

MWA80
Community Member

I could, but not now. I can however still control it in the feit app. Google now says "light doesn't support this action" . 

Muddi
Community Specialist
Community Specialist

Hey MWA80,

 

Thanks for coming back to us. Just an added question: what's the exact command you've used in controlling your lights? Is it working before? Could you try using the Google Assistant app on your phone and check if you will have the same issue.

 

Keep us posted.

 

Cheers,

Muddi

MWA80
Community Member

Asking google to turn the back porch light off or on. Yes on my phone it still says it doesn't have that functionality. 

Muddi
Community Specialist
Community Specialist

Hey MWA80,

 

Thanks for that added information. Please try these commands: "Hey Google, switch on/off porch light." Also, have you tried calling Feit to check if they're getting similar reports?

 

Cheers,

Muddi

MWA80
Community Member

Switching commands give the same results. I contacted feit before coming here. The light worked perfectly fine for 2 months before this started happening or I would just return the thing. 

Muddi
Community Specialist
Community Specialist

Hey MWA80,

 

Got it! To confirm, have you checked with Feit support if your lights are still supporting voice commands? Do you have other smart lights working on your Google Home device? The respond that you're getting from your speaker and Google Assistant app on your phone is very specific and looks like it has something to do with the light itself.

 

Cheers,

Muddi

MWA80
Community Member

Feit said nothing about the light not supporting voice commands, so I'd assume that not an issue. I do have many other lights and devices on my system. All of which work perfectly. I thought that may be the case as well, but it works perfectly fine in the native feit app. So that lead me to believe it was something on the google side, but im not 100%. Thanks for your help anyway. I can put the fixture i had there before i guess. Only reason i got the feit was for the brightness of the flood lamp really. Just seemed like a waist of $ to not try and get it working. 

Muddi
Community Specialist
Community Specialist

Hey MWA80,

 

Got it! Since other lights are working on Google Home speakers, I can say that it's an issue with the integration of Feit to Google Home. This should be reported and investigated by their team as we don't have controls or access on their portal. I'll still forward this to the team, and I do suggest that you send feedback via voice command on your speaker. Make sure to replicate the issue first before sending feedback. Visit this link for the steps.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey MWA80,

 

I just wanted to check if you've reached out to Feit about this issue?

 

Cheers,

Muddi

MWA80
Community Member

Yeah they say its not on their end because it works in their app. However they qre going to send a new light. Thanks so much for all your help in this matter. Hopefully I do not run into issues with the next one 

Muddi
Community Specialist
Community Specialist

Hey MWA80,

 

Good to hear that they will send a new light. I really want to help you with this issue. I'll keep this thread open for a while until you receive the new light. Please let us know if that will fix the issue.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey MWA80,

 

It's me again! Have you received your new light? Are you able to control it with your Google Home/Nest device?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey MWA80,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi