Forgot nest account

[BobH]

My mother has a two old nest smart speakers, but has forgotten the account information including username that they are registered to.  How can I verbally query them to get the user account?

[GarrettDS]

Hey there,
I understand issues with your account can be tough but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

Please let me know.

Best regards,
Garrett DS
 

[BobH]

I am remote from my moms location.  I did add 2 more smart speakers and have linked to my google acccount, but the google home app on my IPAD  while in her house cannot see the 2 (older) devices.  They are working fine, and are linked to 2 smart plugs which are of great assistance.

I can see the 2 new devices from my IPAD now.

So now I have 2 sets of speakers who do not know of each others existence; it is amusing when 2 different ones hear the same prompt.

I will be back at Christmas in my moms house and can try alternatives...  i.e. can I ask the two rogue ones which account they are connected to?

[GarrettDS]

Hey there, 

Unfortunately, I'm not sure if that would work, but I would suggest visiting our Google Assistant Forum and writing to them there as this is a question that they would be able to help answer. 

Please let me know if you have any further questions.

Best regards, 
Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[BobH]

Saw your response, which stated you cannot help and I should try another forum. Did I miss something?

Otherwise close it out.

[GarrettDS]

Hey there,
As stated previously, I would definitely visit the Google Assistant Forum. I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS