Freezing devices, "There was a glitch. Try again in a few seconds" & cannot connect right now

[Genioticmonkey]

I have just bought a set of google speakers for home 3 Audios and 2 Hubs. All of them are constantly stateing "There was a glitch. Try again in a few seconds" or they just freeze and nothing happend for about 10 seconds (sometimes it eventually does the action asked or nothing happens at all).

I have reset the devices (even considering theis happened the very first time I cannected them as well). I have un-installed and reinstalled the home app on my phone and still  the issues persists. I have turned off and restarted the home router and still the issue persists.
Now on top of that an app (Innr) I was using for the lights, google home app is now stating that it cannot connect and retry.

I need solutions for all of thise issues.

Many Thanks

[Dnallov]

Following with interest

I have a Hub and a Google Nest Mini, and have had them for a couple of years with zero issues.  However, starting two days ago, I am now having a similar issue as OP.  I have tried unplugging and plugging back in, have reset my mesh system (and updated) and have made sure IPv6 is disabled

To confirm, if I ask a question - the devices just freeze for 10 seconds and then get a "there was a glitch" error

Really annoying!

[Genioticmonkey]

I have had to contact support direct. I explained my issues, they escalated (after an hour of being on chat with someone), only to receive the same advice (and irrelevant stuff i.e. I do not have a google wifi router to reset or change settigns on!) from the agent I spoke to. I called again and again I had to explain the entire issue againa s it ihad not been recorded properly and again I am waiting on it to be up escalated!

Will post if I actually get a resolution!

[Dnallov]

Are you connected direct to your router or via a mesh network?  Also are you in the UK?

[Genioticmonkey]

I use a router supplied by my broadband provide in the UK. 4 of the devices are conected via IVP6 protocol and 1 via IvP4 (no idea why thay happened).

[Dnallov]

Turn off IVP6 at the router and try again.  It's a common issue (not helping me though)

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article with some troubleshooting steps. If you are having trouble with assistant, you can follow the link here. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Genioticmonkey]

Hi Jake, 

Thanks for suggestion but the issues are well beyond these basic trouble shooting issues. All of these have been tries and failed to resolve issue.

Currently waiting on specialist support from google and it is taking a long time. 

[Princesss]

Hi Genioticmonkey,

We appreciate your effort. Could you tell us if there's any case ID from the support from Google so I can check on it further?

Best,

Princess

[Genioticmonkey]

Hi Princess,

The Case Is is 1-3449000033212

Not more info from them currerntly!

Thanks

Genioticmonkey

[Princesss]

Hi Genioticmonkey,

We're sorry for the delay. Could you please fill out this form and let me know once you're done?

Best,

Princess

[Princesss]

Hi Genioticmonkey,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess

[Genioticmonkey]

Yes I received help, but that was not the solution thatvl worked for me. Due to a power cut my entire system was restart at the same time (5 Google devices and WiFi router). Once power was restored and everything started again the issue was gone. So I suggest in future all device be shut down and restarted at the same time, rather than doing it one device at a time that was being suggested by the senior service engineer.

[Dnallov]

Still doing the same - not sure what else I can do, but have updated and reset my mesh network; it works when first connects, but then after 30min starts to glitch again.

I note on the home hub screen it showing as connected (i.e. no "no network") but all home functions are not available.

I thought there was tech on here to help?  Nobody seems to care on this or the other thread I have seen.

[ChevyCam94]

Unfortunately, after several years of Nest/Home products being on the market, they STILL haven't been able to fix basic connectivity issues with their own products.  I am now abandoning Google as part of my smart home setup.  I simply can't trust that it will work anymore.  Even knockoffs have more stable functionality.

Google was good once.  They've let themselves slip and now they are a mess.  It's not worth the headache.  Time to switch to Alexa.  At least it works as expected.

[Juni]

Hi folks,
 

@ChevyCam94, thanks for posting. We will most definitely take this feedback and use this as a learning opportunity on how to better understand and assist users in the future. 
 

@Genioticmonkey, thanks for the feedback. Please continue the conversation there as they would have more tools than we would on the forum to look into this.
 

Let us know if you have other questions and concerns by updating this thread. 
 

Thanks,

Juni

[ChevyCam94]

The SAME Nest Display has been through THREE different houses, and each had a different router/internet setup.  I tried with all three setups to make it work, and no matter where the Nest was, it ALWAYS had the glitch error.  Usually 90%+ of the time.  You could power cycle it, and it would work once, maybe twice, and then return to an unusable state.  No firmware update on either the Nest display, or the Home Mini has ever made a difference either.

I had a whole smart home planned, and was going to use my collection of Google products and "works with Google Assistant" products with the setup.  But core, basic functionality doesn't work.  And I'm not going to wait another few years for it to "maybe" get fixed.

I wanted to see how long it would persist last night, and I literally asked it "Hey Google, turn off the bedroom lights", at LEAST 30 times in a row (I counted).  And every time it just hung there, like it didn't know what to do.  And finally said there was a glitch or something went wrong.

30 TIMES IN A ROW!  ARE YOU KIDDING ME!?

[Juni]

Hi ChevyCam94,

Thanks for the response. Please fill up this form with all the needed information, then let me know once done.

Regards,

Juni

[Muddi]

Hey ChevyCam94,

How's your device? Have you had the chance to fill out the form?

Cheers,

Muddi

[Muddi]

Hi folks,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi