Frequent WiFi Disconnects

[Midnitte]

This latest update with the new sounds seems to have majorly broken wifi - my Google Homes are constantly getting disconnected from wifi.

Every other device is completely fine and working great. It would be great if Google could either add a trigger to search for wifi when the "sorry, I can't fine the network" error is triggered, or add a way to reboot the Homes without requiring me to unplug the damned things.

[Midnitte]

After rebooting, they continue to work normally, until at some arbitrary point they feel that the wifi no longer has that.. je ne sais quoi quality, and decided to disconnect from the world like a college student traveling to Europe.

[ByronP]

Hi Midnitte,

Thank you for posting in the community. I'm sorry that you're experiencing troubles with Wifi disconnections with your Google Home devices. I understand how frustrating this can be. I'm here to help.

Before I begin, I need to ask some questions for further assistance:

• What type of Nest devices having troubles with?
• When did the situation start?

In the mean time, some suggested steps to check the Wi-Fi network for your speaker or display to follow:

1. Open the Google Home app.
2. Tap Favorites or Devices.
3. Tap and hold your device's tile.
4. Tap Settings, then Device information and then Wi-Fi.

Please keep me posted. I'll look forward to your response.

Regards,

Byron

[GameTheory]

This is not isolated. I have 4 google homes 3 home (living room 3ft from router, bathroom, and bedroom 3 feet from mesh) and a home max in the kitchen. The home 3 feet literally from the router multiple times a day says "I can't find the the wifi network please check your router." The same for the bedroom and bath room homes twice a day. The home max in the kitchen never has a problem and its the furthest away. This just started a few week ago and it's maddening!!! Nothing else has a problem, just Google Homes, Router and Wifi are exactly the same. This is INCREDBILE FRUSTRATING!! It is something Google pushed in its code! The only thing that fixes this is unplugging the Homes and re-plugging them into the electricity.

[ByronP]

Hi GameTheory,

Thank you for reaching out to the community. I'm sorry that you're having troubles with the connections of your Nest Homes. I understand how frustrating this can be. I'm here to help.

Before I begin. I need to ask a few questions for better assistance:

• How long did the device work before the connectivity situation started?
• How was the connectivity situation discovered?
• Did the device give any visible or audible error?
• How long did the situation persist before it started to work again?
• How many times have you experienced this situation?

In the meantime, please try the following:

1. Set up a temporary mobile Wi-Fi hotspot.

   • For Android: Share a mobile connection by hotspot or tethering on Android.

   • For iOS: How to set up a Personal Hotspot on your iPhone or iPad.

2. Once the mobile hotspot is turned on, set up the device and connect to the mobile Wi-Fi hotspot.

• Important:
  • It's possible that hotspots or networks created via phone, tablet, or computer may work, but these methods aren't officially supported on Google Nest and Home devices.
  • A hotspot's availability can vary based on multiple factors, such as the distance between the hotspot device and an operator's tower, interference, or your data plan.
  • Some operators may have additional charges for use of mobile Wi-Fi hotspots.

Please keep me posted. I'll look forward to your response.

Regards,

Byron

[GameTheory]

How long did the device work before the connectivity situation started? Many many years (5+) for the three Google Homes.

How was the connectivity situation discovered? The 3 Google Home say "I cannot find the Wi-Fi network please check your router." 

Did the device give any visible or audible error? See previous answer.

How long did the situation persist before it started to work again? It never resolves itself and after a few hours I unplug the Home and plug it back in again and it works fine immediately after but the problem will come back later in the day.

How many times have you experienced this situation? 3 Google Homes have this issue and they each had it 2 times today so I had this happen 6 times in one day!!! One of them sits three feet from the WiFi & router.

No other Google devices have this problem. I have 2 Nest Cams and a Nest Audio and they never have problems and no other devices have issues either.

[ByronP]

Hi GameTheory,

Thank you for your response.

I just want to confirm. Did you try the above steps to set up a temporary mobile Wi-Fi hotspot?

Let me know how it goes and keep me posted.

Regards,

Byron

[GameTheory]

Okay yes it does.

The Nest Audio and Nest Cams never have this issue. The three round white topped color-based Google Homes do and still do daily. The wifi router and firewall have not has their firmware change. This multiple times a day problem started with the three round white topped color-based Google Homes started at the same time and no devices have physically move. The system firmware for the homes with the issue is (1)the one three feet from the wifi router is 437716, (2) the bed room 437716, and (3) the bathroom 437716. The Nest Audio in the kitchen has the same firmware 437716 and it never has the problem. The 3 with the problem are listed as offline in the Google Home app when the issue is happening. This started when their firmware was updated to 3.74.437716. version https://support.google.com/googlenest/answer/7365257?hl=en

[ByronP]

Hi GameTheory,

Thank you for your response and detailed information.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Let me know if you have any further questions.

Regards,

Byron