Fuchsia update for 2nd-gen Nest Hubs broke screen/tab casting from Chrome desktop browser

[DittoFrank]

Got the update to Fuchsia version 10.20221207.2.100038 with  Cast firmware 1.68.356352.

Sound is now garbled when I cast scree/tab with streamed content. I keep the resolution to 1280 x 720.

This started to happen, on 3 nest hub displays, after the update.

[Princesss]

Hi DittoFrank,

Thanks for reaching out.

We're sorry to hear about this. Firmware updates are still rolling out as of this moment. Could you please provide a photo of the exact display you're getting so we can check on it further?

Best,

Princess

[DittoFrank]

Hi Princess,

Here it is the  technical information screen.

When I cast tab/screen from my desktop to this display, the sound starts okay for few minutes and gradually worsens; in 10 to 15 minutes becomes so garbled that I have to give up.

[Princesss]

Hi DittoFrank,

Thanks for the photo you've shared. Have you already tried to perform a complete reset to your Google Nest Hub? Let's see if that would make any changes on its behavior. Here's how: https://goo.gle/3x50Yl7

Keep me posted.

Best,

Princess

[DittoFrank]

Hi Princess,

What I did:

- complete factory reset of Google Nest Hub 2-nd Gen,

- cold reboot of the Wi-Fi router and for the display.

It did not help. Same issue with garbled sound..

I want to add that casting the screen from the phone, for the same media streams,  works well.

[Princesss]

Hello DittoFrank,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[DittoFrank]

Hello Princess,

Just filled in the form and submitted.

Thanks for guidance.

[Princesss]

Hi DittoFrank,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Princesss]

Hi DittoFrank,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess

[DittoFrank]

Hello Princess,

I am in contact via email with google support team.

For now there is no resolution.

I will let you know when this issue is solved.

Regards,

DitrtoFrank

[Princesss]

Hi DittoFrank,

Thanks for the update. Let's continue working via that channel so we can assist you further.

Best,
Princess

[Princesss]

Hi DittoFrank,

How was it? Were you assisted via email? If so, what's the case ID?

Best,

Princess

[Princesss]

Hello there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess