09-19-2022 04:37 AM
2 speakers not playing radio from tunein where they did before.
I ask them to play a radio station and they say they're going to but there's silence.
No radio station works that I've tried.
Abc radio national, abc capricornia, abc new radio.
I'm in Australia.
Yes have reset speaker.
Have turned both speakers and the modem off for over 2 minutes and still not working.
09-19-2022 07:55 AM
I have the same problem in Montreal with Google home mini, tunein is not working.
Any cues?
Robert
09-20-2022 07:25 AM
Hi Google Nest speaker support, the Tunein connection with my preferred Montreal Radio-Canada FM 98,5 broadcast is still not working.
Any cues when it will get resolved?
Robert
09-20-2022 07:30 AM
Oups. my Radio-Canada FM frequency in Montreal is 97,5 FM.
Robert
09-20-2022 07:33 AM
Again, Sorry, the Radio-Canada frequency is 95,1 FM in Montreal.
09-19-2022 02:25 PM
Same problem here with ABC radio.
09-26-2022 04:46 AM
Hey folks,
Thanks for sharing details about the issue here, and my apologies for the delays.
I know how challenging it is when you're having issues listening to your favorite radio station on your Google Home/Nest device. A few questions: when did the issue start? Are you able to play other radio stations from TuneIn? Is the station working on TuneIn app or website? Does the same issue happen when you use the Google Assistant app on your phone?
Looking forward to your response.
Cheers,
Muddi
09-29-2022 04:36 PM
Hi Muddi.
It started a few weeks ago. Yes, I can play other stations and if I say, "Hey google, play ABC Radio" it will play the same radio station each time, which is says is "ABC radio north". So that's good, but ABC has several radio stations and I like 3 of them. I can't get two of them. Yes, I can play them on the Tune-in app but if I try to cast to either of my speakers it says it will, but just keeps "buffering". All three stations play from the google assistant on my phone. I have since found this on the ABC website: https://help.abc.net.au/hc/en-us/articles/4401957389967?input_string=abc+stations+on+smart+speakers
Does this mean it's something Google can't rectify?
09-29-2022 08:44 AM
Hi folks,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess
09-29-2022 04:37 PM
Hi. Please see reply above.
09-30-2022 10:26 AM
Hi Tldriessen,
Thanks for the info you've shared. Could you please provide your device's cast firmware version?
To check which firmware version you're on, follow these steps:
Best,
Princess
10-04-2022 12:15 AM
Hi Princess. OK, it says;
System firmware version: 299498
Cast firmware: 1.56.299498
10-03-2022 11:11 AM
Hi there,
Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
Best,
Princess
10-04-2022 12:16 AM
Hi Princess. Please don't lock it yet. I've replied to your firmware version question above.
10-05-2022 02:06 PM
Hi everyone,
Thanks for responding. Has anyone here already tried to perform a complete reset? Let's go ahead and try it first and see if this will make any changes.
Keep us posted.
Best,
Princess
10-05-2022 03:37 PM
Hi Princess. I've reset both speakers (just did my Home speaker again), and no difference.
10-05-2022 04:17 PM
Hi Tldriessen,
We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
Best,
Princess
10-05-2022 04:30 PM
OK, I've filled the form in.
10-06-2022 11:51 AM
Hi Tldriessen,
We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
Princess
10-03-2022 11:00 PM
It still doesn't work. It's worked in the past then stopped then started again now it's stopped again.