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Gaana music is not work with google home mini

niii
Community Member

Hello everyone,

I have Google home mini and 1 month ago it worked perfectly with gaana music but now, I reset it, changed my account, formatted my mobile, reset the application setting, link with a new phone and nothing works. It works with jio savan, Spotify, YT music, apple music, wynk music all works, just not worked with Ganna. Have you any solutions?

16 REPLIES 16

Dan_A
Community Specialist
Community Specialist

Hi niii,

It looks like this is isolated on Gaana since other music providers are working. It would be best to reach out to Gaana support for more info about this. You can reach out to them using this link: https://goo.gle/3DC7kdU

We can keep this post open for a few more days so you can update the thread and let everybody know some news about Gaana. We hope that this will be sorted out soon.


Best,

Dan

Muddi
Community Specialist
Community Specialist

Hey niii,

How's it going with your Home Mini? Let us know by updating this thread and the Community will be happy to lend a hand.

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi niii,

I haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

niii
Community Member

Thank you for reaching out to me again but Ganna.com says it's not with us so they said they worked with it very well and refused to solve it. So what can I do I do not understand.

Muddi
Community Specialist
Community Specialist

Hi niii,

Thanks for coming back to us. What is the response of your speaker when you try to play music from Gaana? Are you able to play music from Gaana app itself? Also, are you having issues casting it to your speaker?

I'll wait for your response.

Cheers,

Muddi

SupportReq
Community Member

I'm not the OP, but when i say "play music on gaana" which is what i used to always say, now it just acknowledges that, and then just silence. Yes, music works on the gaana app on the phone, and that audio can be cast. But then, that defeats the purpose of the nest vs. generic Bluetooth speaker. I'm not sure if the problem is at Google's end or Gaana's but the reason i bought a year's subscription is because Gaana is listed in the music services on Google Home. If it isn't supported it should be removed from Google Home.

Princesss
Community Specialist
Community Specialist

Hi SupportReq,

 

We're sorry for the inconvenience that it has caused you. No worries, I'll make sure to let the team know about this. For the meantime, could you please check if other music service works on your end?

 

Best,

Princess

Thank you for your quick response. Youtube music works fine. I haven't tried other services, because my paid subscription is on gaana.

Muddi
Community Specialist
Community Specialist

Hey SupportReq,

 

To confirm, do you experience the same issue when playing music on the Google Assistant app on your phone? Also, have you tried reaching out with Gaana to check if they are getting similar issues?

 

Cheers,

Muddi

SupportReq
Community Member

I'm not sure what you mean. When i use the assistant via voice it just opens the app right?
Yeah, i'm in contact with Gaana since the 8th. They have been very slow with their replies, and haven't even got to the point yet. They just finished saying hello. LOL (like the ents from LOTR)

Muddi
Community Specialist
Community Specialist

Hey SupportReq,

 

I understand that the Google Assistant on your phone just opens the Gaana app when you tell it to play music, right? How about when using the command "Play Gaana Music on <name of your speaker>?"

 

I'll wait to your response.

 

Cheers,

Muddi

Juni
Community Specialist
Community Specialist

Hello there,

 

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.
 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni

SupportReq
Community Member

Thanks for your continued help. I tried this. It says: Ok, music from Gaana. Playing on <speaker>. But nothing happens. I tried the same with youtube and that works. Youtube plays on the google speaker.

SupportReq
Community Member

I got this response from Gaana: Hi there, we are sorry for the issue you are facing we would like to inform you that our team is working on this feature and it will soon be available in the upcoming sprints.

 

I request that Gaana be removed from the google home app services, because it simply doesn't work, and people are tricked into spending money on non functional features. When the do restore the functionality, it can be re- listed.

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

We appreciate people who are keen on sharing their thoughts with us and we're hoping to hear from Gaana soon about their new update. We're always looking for ways to improve and we'll take this as feedback. Let me know if you have other questions or concerns, otherwise I’ll be locking this thread after 24 hours. 

 

Best regards,

Dan