Gen 1 Nest Hub Screen not working

[CAFriend]

The screen on my Nest Hub not working. Tried multiple factory resets and it just stays grayed out. Screen will brighten and audio is working but no video

[Muddi]

Hey CAFriend,

Welcome to the Google Nest Community Forum.

Sorry to hear about your Google Nest Hub, but thanks for bringing this up. A few questions - when did the behavior start? What Nest Hub device do you have (1st or 2nd gen)? When and where did you purchase your device? Was the device dropped or knocked over?

It would be best if you could share a video for us to have a better picture of what's going on with your device.

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey CAFriend,

How's your Google Nest Hub? Let us know if you still need help, and the community will be happy to assist you.

Cheers,

Muddi

[Muddi]

Hey CAFriend,

I haven’t heard back, so I will be locking the thread in 24 hours. 

Cheers,

Muddi

[Muddi]

Hey CAFriend,

I'll lock this thread now since we did not get an update from you. If you're still experiencing problems with your Google Home/Nest device, please feel free to start a new thread, and we'll be happy to help.

Cheers,

Muddi