Getting a 2nd sleep sense device to work

[JaneB]

Hi there.
We have multiple Google Nest Hub (2nd Gen) in our house hold. Sleep sense is working on one device in one bedroom but I cannot get it working on another device in another bedroom. I think this is because it is all connected on the same google account.

How can I get sleep sense working on a 2nd device within one household? 

thanks for you help. 

[Azarco]

Hey JaneB,

Thanks for posting.

If you own multiple Google Nest Hub (2nd gen) devices: Sleep Sensing only works on the first Nest display you set up. Also, this feature is only available for one Google Account at a time.

To use Sleep Sensing on multiple Nest Hub (2nd gen) devices, you must set up the Nest Hub (2nd gen) on a different Google account for each device they want to use Sleep Sensing on. Check this link for more information.

Best,

Alex

[JaneB]

Thanks Alex. That makes sense. I will give it a try. 😀

[Muddi]

Hey JaneB,

Perfect! We will keep the thread open for three more days. Let us know if you encounter any issues or need help with anything else about your device.

Cheers,

Muddi

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hi JaneB,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan

[JaneB]

Thank you. Got it working on my device but now having trouble with other device (the one that was previously working). So I am just trying to fix that one!!

[Dan_A]

Hi JaneB,

Good to know that the sleep sensing is now working on your Nest Hub 2nd Gen however, in order for the other Nest Hub 2nd Gen to have sleep sensing activated, as mentioned above, will need to have a different account. It will only work under a single account.

Hope this helps.

Cheers,

Dan

[JaneB]

Thanks Dan. Yes the other hub is linked to a different account. Google home says the device has sleep sense set up but when I go to calibrate it says sleep sense needs to be set up on this device. Even though it already is?? Any ideas on how to help please. Thank you 

[Dan_A]

Hey there,

We're sorry to hear that. For confirmation, one Nest Hub 2nd Gen with sleep sensing activated, is set up on one phone. And you're now trying to set up the sleep sensing of another Nest Hub 2nd Gen, on a different account using a different phone with a newly installed Google Home app, correct? For calibration, these are the steps:

1. From the bottom of your display, swipe up.
2. Tap Settings > make sure Motion Sense is on.
3. Tap Sleep Sensing > make sure Sleep Sensing is on > Calibrate device.
4. Follow the on-screen instructions on your display.

If the issue persists, we might need to revert that specific Nest Hub to its default and original settings by doing a factory reset.

1. On the back of Nest Hub 2nd Gen, press and hold both volume buttons together for about 10 seconds. 
2. Your Nest Hub will let you know that it's resetting.
3. Proceed with the set up.

Keep us posted.
 

Thanks,

Dan

[JaneB]

Thanks Dan, I actually have both devices linked to one phone, one google home app but on separate accounts in the google home app. Should that work or must it be on a different phone??

[Dan_A]

Hi JaneB,

It will work on either 2 phones with two different accounts and it will also work on one phone however, you need to set up one Nest Hub 2nd Gen on one account, then switch to a different account and set up the other Nest Hub. Also a reminder, both devices will not be able to communicate with each other because they're not on the same page. Try it and tell me how it goes.

Cheers,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni