black lines on screen with brand new Nest Doorbell

[szewonkwok]

Hi there, 

i was trying to set up the Nest battery doorbell, it was indicating few black lines across the whole video. It’s brand new, never dropped or damaged before. How can I fixed it? 

Thank you!

[szewonkwok]

Adding a screenshot

[EmersonB]

Hi szewonkwok,

Thanks for posting here in the Community and we appreciate you attaching the screenshot of the issue. Let's see what we can do here. To confirm, is this only during set up? Were you able to finish the set up and see if you're still getting the same issue? What are the troubleshooting steps you've done so far?

Give these steps a try:

• Unplug the camera from its power source, wait 30 seconds, and plug your Nest Camera back in.
• Try checking it with a different mobile phone.
• Restart your Wi-Fi router.
• Hit this link for more information.

Looking forward to your response.

Best,

Emerson

[EmersonB]

Hello szewonkwok,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share with us the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.
 
Thanks, 
Emerson

[EmersonB]

Hey szewonkwok,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Regards,
Emerson

[szewonkwok]

Hi Ebedia,

Thank you for the follow-up. Yes, the issue has been fixed after I reset the doorbell a few times.

Thank you!

Szewonkwok

[aatienza]

Hey szewonkwok,

That's good to hear! Let us know if you have other questions as I'll be locking the thread after 24 hours.

I appreciate the help, Emerson.

Thanks,

Archie