Gigue Nest Connectivity Problem

[s_nadeem77]

Hello,

I got 2 Google nest speakers in December 2022, which are not responding. When I connect the power cord, front light switch on and stays on for almost a minute, after which it does not respond to any voice command as well as it does not get connected to Internet and even can not be detected by bluetooth.

Please help me to resolve the issue.

Thank you

N. Sheikh

[David_K]

Are you using the original power supply and adapter that came with the speaker?

Have you tried connecting it to a different power socket?

[s_nadeem77]

Yes, I am using original adapter and power supply. Connected to different outlets, Power goes on, Lights turn on. It seems it is trying to connect to network, but is not responsive to any command.

[David_K]

Have you already setup the speaker, or not? Can you see it online in the Home app?

[Alex_S]

Hello everyone,

Thanks for the help, @David_K.

@s_nadeem77, let’s factory reset your Google Nest speakers. The speakers will go back to their default settings, so you need to do the set up after.

Let me know how it goes.

Regards,
Alex

[s_nadeem77]

I did try to reset the speakers, however these did not responded to reset process.

[Alex_S]

Hi s_nadeem77,

Let’s further isolate this. You mentioned that your Google Nest Audio devices didn’t respond to the reset process, can you tell me more about it? Did you hear any verbal confirmation when you tried it? What’s the status of the lights shown?

Warmly,
Alex

[Alex_S]

Hi s_nadeem77,
 

We want to ensure you are good to go. Please reply to this thread with the information asked above if you still need assistance so we can give you a helping hand.

Best,
Alex

[Princesss]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Best,

Princess

[s_nadeem77]

I tried to reset the speakers. They are not visible in the home app in fact I removed those from the app.