Goodnight routine error

[mg86]

When I start my goodnight routine and I'm asked what time I want my alarm set I get the response "sorry this can't be done on this device" then still sets the alarm anyway? and continues to play ocean sounds... please help! every night now I go to bed in panic my alarm won't work... I've tried turning off many times.

[Jeff26]

same, driving me crazy and i can't figure it out either

[Dan_A]

Hi folks,

@mg86, @Jeff26, this is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

Once done, you can recreate or edit your current routine or if needed, remove then create a new one. See this guide.

Tell me how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[Jeff26]

Figured it out. The routine added a tell you if phone battery is low. Removed that and it is resolved. Thank you

[Muddi]

Hey Jeff26,

Sweet! Happy to hear that the issue is now resolved, and thanks for keeping us in the loop.

@mg86: Could you check if you have the same action in your routine? 

Keep us posted.

Cheers,

Muddi

[Princesss]

Hi @mg86,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi there,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess