09-23-2023 03:44 AM
Hi. Hoping someone can help. My Google Home (1st Gen) has never had any issues before. A couple of days ago it stopped responding to all voice commands. The unit recognises the "Hey Google" command with sound and visual acknowledgement but will not respond. No error messages are delivered. All other features work fine. I can cast audio, all lights working, adjust volume, etc, but the Google Assistant will just not respond. I have powered off/on, done a factory reset, ensured the mic is on and clear of debris, and worked through all troubleshooting steps I can see. I have checked the logs in the Home App>Settings>Privacy>Home Activity, but no voice commands I try are logged. Not sure if this is related to firmware 2.57.375114 which was released a few days ago or related to another issue. Hoping someone can suggest some other steps I could take to try to restore full functionality. Thanks.
Answered! Go to the Recommended Answer.
09-29-2023 04:15 PM
Hi everyone,
Sorry for the inconvenience and thanks for your patience. Our teams are aware and looking into this issue at hand. Stay tuned to this thread for updates.
Cheers,
Muddi
10-15-2023 12:52 PM
Same here. 2 days ago it suddenly worked again. But now nothing 😞
10-15-2023 08:12 AM
Same thing in Sweden has been out for weeks, same firmware version.
10-21-2023 11:37 AM - edited 10-21-2023 11:37 AM
Still same firmware. Just started working randomly a few days ago after not working for several weeks.
10-18-2023 11:59 AM
My Google Home stopped working with solid orange light at back and no lights at top after the initial 4 white lights. What worked for me to fix it was this instruction https://support.google.com/googlenest/answer/9837834