Google Home App

[NeilB]

Hi, for a while I have been running 3 google home mini’s in different rooms (kids bedrooms etc) with different music providers on each , one has Spotify, 2 have Deezer as the default, and had no issues , however just recently I have lost Deezer from the list of music providers, 2 of the minis are still connected to Deezer and work fine with voice commands but I can’t now add the third as the option has disappeared, I only have Spotify or no default, even YouTube music has disappeared on 2 of the profiles but is on the third, it’s all bizarre

[Azarco]

Hey NeilB,

That certainly hasn't been easy for you — let's figure this out.

A few questions: what country are you located in? When did it start happening? Also, is it happening when you used a different device?

Give these steps a try:

• Uninstall and reinstall your Google Home app.
• Reboot your phone, Google Home Mini and router to refresh the connection.
• Try resetting one of your Home Mini to its default settings.

Let us know how it goes.

Best,

Alex

[NeilB]

Hi , I’m in the uk, I have already tried those steps and no luck, I can’t even see YouTube music on two of the devices , just Spotify and no default as the option, on the main device it’s just Spotify & YouTube & Apple, Deezer has completely vanished from all devices , if I say play my flow on Deezer though it will , so it’s clearly linked but just doesn’t show up in the list of music services 

[Azarco]

Hey NeilB,

I already forwarded your case to our team and they're currently checking on this. Could you please send a feedback report on your Google Home app or speakers with a brief description of what's happening on your device? To ensure it will be captured, please make sure that "Send device usage data and crash reports to Google" is turned on before you submit the feedback. 
 

Kind regards,

Alex

[Azarco]

Hey NeilB,

How's it going with your Google Home? Is Deezer still not showing on your music default list?

Thanks,

Alex

[NeilB]

Hi, Deezer re-appeared on all 3 devices on 2 days ago, YouTube music is only on one but I can live with that 

[Azarco]

Hey NeilB,

Gotcha. Thanks for updating us. Feel free to reply to this thread if you have other questions or concerns.

Best,

Alex

[Azarco]

Hey NeilB,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Alex