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Nest Hub Max reminders not working

sergeyp
Community Member

Reminders would never trigger when I set them up on my HubMax. The device show my reminders when I ask it to.

When my wife asks the same device for a reminder it triggers as expected.

We just made an experiment. I asked the Hub to set a reminder (test) in 5 minutes, my wife asked it to set a reminder (test 2) in 10 minutes. Radio silence 5 minutes later and a (test 2) reminder popped-up in 10 minutes. After asking to show me my reminders, the (test) reminder was shown as an overdue.

When I ask the device "Who am I" - I get properly identified.

7 REPLIES 7

Muddi
Community Specialist
Community Specialist

Hey sergeyp,

 

Thanks for visiting the community.

 

My apologies for the delayed response here. I understand the feeling when one of the features of your Google Nest Hub Max is not working properly. To confirm, did you hear a chime whenever your reminder is due? Please note that it is normal that your test reminder shows as overdue since it's already past the time.

 

Cheers,

Muddi

sergeyp
Community Member

Hello @Muddi ,

I hear nothing. The time just passes by with no reminders textual nor audio. 

Thank you,

Sergey

Muddi
Community Specialist
Community Specialist

Hey sergeyp,

 

Could you share a video showing the issue, so we can further check what's going on with your device.

 

Cheers,

Muddi

sergeyp
Community Member

Muddi
Community Specialist
Community Specialist

Hey sergeyp,

 

Thanks for sharing the video. From what I saw on the video, your device did not show or notify you at 12:51. Could you try setting up another reminder that will be due after 10 mins. Let's see if you will experience the same issue. Also, try these steps below to refresh all the settings on your device.

 

  1. Remove the device from the old Home.
    1. Open the Google Home app.
    2. Tap the device > Settings > Unlink or Remove device > Unlink or Remove.
  2. Perform a factory reset on Nest Hub Max. To do this, hold the volume up and volume down buttons for 10 seconds.

 

Let me know how it goes.

 

Cheers,

Muddi

Jake
Community Specialist
Community Specialist

Hey sergeyp,


I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey sergeyp,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake