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Google Home Bluetooth cutting off

D_m_g
Community Member

So every time I try to connect my Google Home gen1 to a Bluetooth speaker the music playing from Spotify will cut off constantly making it unusable.

I have factory restored the device several times without fixing the issue.

 

I have recorded a video showing the connection to Bluetooth bookshelf speakers and the audio issues experienced:

https://youtu.be/Z2042xABXXs 

 

Please let me know if you know a solution.

4 REPLIES 4

Princesss
Community Specialist
Community Specialist

Hi D_m_g,

 

Thanks for reaching out.

 

I appreciate the steps you've done as well as the video you sent. I'd like to know if this also happens when you try to connect your Google Home to other devices aside from the speakers that you're using. Also, does it only happen when playing music using Spotify? Have you tried it when playing a podcast, news or radio?

 

I'd love to know more details so we can start some steps that might resolve this.

 

Keep me posted.

 

Best,

Princess

D_m_g
Community Member

Hi, I have paired my Google Home with a brand new bluetooth speaker and as you can see in this video the issue persists. Google Home was playing a radio station via tunein: https://youtu.be/zmtQJzuVHb4

Regards

Princesss
Community Specialist
Community Specialist

Hi there,

 

Chiming in to check if you still need help with this? If yes, let's go ahead and perform a complete reset to your Google Home and let's see if this would fix the issue.

 

Keep me posted.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi there,

 

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

 

Best,

Princess