08-05-2022 04:13 PM
Hi, I've had a 1st gen hub since they come out and over the past few weeks it's been glitching out lots I'm able to swipe up from the clock and go into night time mode however I cannot swipe left to go to home control, news, etc it just constantly glitches as if I said the wake word and displays the 4 dots in the top left. I cannot do anything other than turn off and turn back on however it works for a couple of days then repeats.
Can anyone help?
08-05-2022 04:57 PM
This sounds like the same defect Google Nest has acknowledged and is working on fixing:
08-10-2022 01:59 PM
@MplsCustomer, appreciate the help.
@Alfie05, a few questions: when did it started to happen? What troubleshooting steps have you done so far? Also, have you tried doing a factory reset? Here's how: https://goo.gle/32c7nIF
Keep me posted.
08-13-2022 06:17 PM
We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
08-15-2022 05:24 AM
Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.