Google Home Hub Keeps Switching Away from Clock

[wj]

For years, I have been using my Google Home Hubs principally as clocks, with occasional use of their smart features for lighting, weather and traffic checks, etc. I bought them primarily for their large clear clock displays. I understand that the display will change from the clock temporarily whenever I ask it to do something, but one of the most recent software updates seems to have removed its ability to remain on the clock screen. For approximately the last couple of months, every time I walk back into a room with one of these devices, the display has, entirely on its own, switched away from the clock to show me the second tab of the display instead. Currently, while I am looking at it, the tab is labeled "Your Evening".

I did not ask the device to do this. I do not want the device to do this. The changed display did not occur due to any command or instruction from me. The software, all on its own, decided to stop showing me what I asked it to show me (what it used to show me), and to instead display a collection of information that Google assumes I want to see to help me plan my day or evening.

I have crawled through all of the settings in the mobile app and on the display, and I cannot find any way to stop this undesirable and seemingly recently-added behavior. I am very unhappy about this change. I have three of these hubs throughout my home and I will be scrapping the entire Google ecosystem in my home if it will no longer show me what I've asked it to show me.

Hopefully you can explain a method for stopping this undesirable new behavior.

[frances]

Hello wj,

Thank you for reaching out. This may be due to the motion sense feature being on, as it detects movement. Your best bet would be to turn off motion sense. However, please note that motion sense needs to be on if you want to use the quick gestures and sleep sensing features.

If you do not use quick gestures or sleep sensing, here are the steps to turning off motion sense:

1. From the bottom of your Nest Hub (2nd gen) display, swipe up.
2. Tap Settings   Motion Sense .

After motion sense is turned off, this issue should stop occurring. Please let me know if the issue still persists. Thank you. 

[Jamie1]

Hi Frances,

I am having the same issue and I don't feel turning off motion sense is the solution as now the icon the shows the motion sense is off is constantly displayed over the the screen. We are just swapping one annoyance for another.

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jamie1]

Hi Jake, there has been no satisfactory solution offered so no I am not good to go and buy reading the other messages I am not the only one feeling this way.

But thank you for asking.

[LocalGuide]

Was your response intentionally insulting to the customer or was that an accident, Jake?

The person you're responding to obviously didn't find your previous response helpful and they stated that outright.

Asking them if they're "good to go" and asking them to "let you know if they are still having any trouble from here" is insulting and dismissive and it does not address the customer's concern in any way.

This is bad customer service. Please re-read the customer's response and try again.

[slm5]

• I have the first Gen hub.  Over the past few months I have been infuriated with the changes that have been implemented by Google.
  Why change the CLOCK display from numbers into words.
  why shrink the font at 0200hrs ( I get up early for work) so reading the clock ( numbers) is important to me.
•  When you go to bed you are supposed to be relaxed, unfortunately I get annoyed at having to try to read the display on my screen to see the clock in 12 font in the corner of the planned activity screen .  I am not interested in what Google think  I should include in my day.

• I have  been woken up  at 0441hrs by the screen light screen coming on  as it  was so bright.

Either you, Google STOP screwing up my sleep pattern, or the lot get stripped out.

I ask Google a simple question, “what gets updated in the uploads?  It does not tell me.  Why?

[LocalGuide]

The answer to "why don't you tell me what is included in the update" is not an answer you're going to like, but it's nevertheless true: Some people find information about updates to be intimidating and confusing.

Unfortunately, a majority of customers are stupid. So it takes a significant effort to avoid making them feel stupid.

If they are intimidated or confused by the information they will feel insulted and they won't want to use the product. So to retain customers (and make money), tech companies go to extremes to avoid inundating customers with information. They will not only avoid giving information about updates to people who want it, they'll go out of their way to hide the information from everyone so that the majority of stupid people won't feel insulted and go to their competitors coughApplecough.

[Jcarp13]

I am having a similar issue where it will swipe off clock or picture frame and select the first tile that activates a smart device, in this case always my bedroom lights, regardless if they are connected or not. 

I have tried all the settings including motion sense, I have 2 other displays and non are doing this

[Dan_A]

Hi Jcarp13,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers, then your smart lights.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the issue persists, you can revert it back to its default settings by doing a factory reset. See this guide on how to, depending on the device you have.

Let me know how it goes.

Best,

Dan

[Jcarp13]

Hi Dan, we are working with the nest hub 2nd gen, I have tried all these options. They seem to work for a little but it reverts back to spazzing out again randomly.

[Dan_A]

Hi Jcarp13,

Apologies for the delayed response. To isolate further, could you tell me how often the issue happens in  a day? Also, move your Nest Hub closer to your router and see if there are changes to its functionality.

Keep me posted.

Regards,

Dan

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have
 

Thanks,

Juni

[Princesss]

Hi Jcarp13,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess