02-11-2023 02:23 PM - edited 02-11-2023 02:27 PM
Hello,
My Google Mini speaker say "problem happens" when I try to listen some explicit music from YouTube Music Premium.
- Home app on my Android phone is updated
- YT Music app is updated, Premium account is activated, my account is not for kids...
- Wifi is ok on my Google Mini speaker and my Android phone
- "Filter" on Home app is disabled, I tried to activate it then disabled it again, and again, and again.
- Some of the music that won't play : Lorna Shore - Into the Earth ; Megadeth - Rattlehead ; etc.
- These songs work on my phone, on my Chromecast, on my Samsung Smart TV, etc.
Very annoying. Very disapointing.
02-15-2023 04:02 PM
Hi noheroes,
This is not the experience we wanted you to have, let me help you. A few things: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made? Could you try other music platforms if restrictions and filters are active?
Follow the steps below to check the restrictions on your YouTube Music:
Learn more about YouTube Restricted Mode. It would also help a lot if you could reach out to YouTube Music to see if there are settings that have changed or updates that have affected the filter.
Keep me posted.
Best,
Dan
02-18-2023 04:26 PM
Hey there,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Dan
02-19-2023 04:54 PM
Hi noheroes,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Cheers,
Dan