I have a Google Home Mini as well as 2 Lenovo Smart Alarm Clocks that are all experiencing the same issue. All were working normally until recently (maybe 2 weeks ago or less).
When I try to setup either of the devices, everything goes well until the very end. After connecting to the Wifi network (I can see them in my devices list on the router) I get the following error message in the Google Home App:
I have verified that AP Isolation is NOT enabled, as stated in the message, and that my device is on the same network.
Once the devices connect to the Wifi they simply will not show in the Google Home App. I have tried clearing app cache, verified most current version, and I have also uninstalled/reinstalled the app.
All I can do with the devices is perform a factory reset and attempt to repeat the process, but the failure appears every time.
Again, this is happening with 3 devices.
Thanks for posting.
You might want to check these settings so we can fully set up your devices to your Wi-Fi network:
Configuring your Router Settings
Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).
Just in case that you don't know to check these settings, you can always ask help from your ISP to check guide you or help you configure these settings.
Keep us posted.
Thanks for responding.
Based on your previous post, every devices are connected to your network and all of a sudden, you're getting the message (on the screenshot you sent). It looks like there's some updates happened on your router's end that's why all the speakers won't connect anymore.
Let's go ahead and try to set up the Google Home Mini using mobile hotspot to see if this would fix the issue. By doing so, make sure you have a spare phone to use as a set up device and the other one (with mobile data) that will serve as a source of internet connection/hotspot.
Let me know how it goes.
I am having the same issues starting few weeks ago.
I have 4 Nest Mini 2nd gen and all of a sudden Google home says they are not on the same network, although i see that all of the devices are connected to the same SSID.
Furthermore, when i reset one of the nest mini, it gave me the same message as seen above.
If i talk to the nest mini and ask for music it works, but the google home app wouldn't let me control it like in the past.
I am frustrated!!
By the way, some of the nest mini are using version 279716 and some 299498.
Please help me!!
Thanks for reaching out.
Sorry to hear about what you're experiencing right now with your Google Nest speakers. A few questions I'd like to ask-- have you made any changes on your router's settings before it happened? What's the make and model of the router that you're using? Let's go ahead and check these things first:.
Here are some quick tips for troubleshooting your home’s wireless interference.
Lastly, let's perform a complete reset to your Google Nest speakers and before setting up, try to unplug your router for a few minutes to refresh its network settings and avoid congestion on the network.
Let me know how it goes.
Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.