12-09-2023 02:01 PM
One of my Google Home Mini's stopped working, i have followed other tips, with power off 10 sec. press the button on the buttom, for 10-20 sec. wait for sound - tryed to power of-wait 10sec-power on- power off .... repeat 10 times.
Nothing works, only one green light comes on when i press the button.
How can I reset the Home Mini or is it dead ... ??
and plez dont repet the whole
i done that as well nothing working
12-09-2023 02:14 PM
This literally just happened to my first gen mini
12-09-2023 02:20 PM
Happened to me 2 days ago on one of mine. They're bricked? From what I've read were screwed. Unplugging all that doesn't that work no reset blah blah blah. I'm irritated
12-09-2023 02:44 PM
Honest to god, my Pixel 6 had a motherboard failure, my Pixel watch needs a reset after being on the charger half the time, bricked Home Mini...all this and my Youtube TV and YouTube Premium took at 20% price increases. I often wonder if there's a board meeting focused on ways to lose me as a customer
12-09-2023 04:14 PM
Same here. Several threads on this already, possibly a widespread issue. I spoke with support, apparently they're aware of the problem and working on it, but no further info. Hard to see how it can be fixed if it won't even factory reset.
12-09-2023 07:48 PM
i know right this needs to be fixed
12-21-2023 03:55 PM
Hello folks,
We appreciate your patience. I've duplicated this thread for a similar trending issue. Our team is aware of this and looking into this issue at hand.
In the meantime, we kindly ask you to please go through the "Recommended Answer" provided and provide us with any necessary information that will assist us in our investigation.
Cheers,
Muddi
12-21-2023 11:23 PM
funny u seen my msg i tryed it all XD the unplugging and i now done that about 11 un plugs wait 10 sec and plug back in for almost ones pre day for the last 2 weeks so yeah i would say look into this fast i ts happening to more and more people
02-03-2024 07:17 AM
I am interested if there is a resolve to this yet, wondering if it's trash or if there's a solution. I really like this mini so I hope there is a response soon.
12-16-2023 06:49 AM
Just happened to me yesterday.
01-03-2024 11:30 AM
happened to me as well
01-06-2024 02:35 AM
Please help fix this green light issue - I have a few minis, hope this is one off.
01-07-2024 01:29 PM
Happened to me last week as well. Device Google Home Mini 1st Gen. Tried plug unplug suggestion 1+10 times several times, microphone on/off before plug unplug, holding the reset button for 20 sec. then release for 10 sec. then unplug plug again nothing works. I get 4 dim white dots and when I hold the reset button I get green light on the first of the 4 dots. And that's the status for more than week now. Meanwhile I am probably giving up on this device since nothing changes.
01-07-2024 04:25 PM
Exact same situation with my Mini. Did the whole unplug, wait 10 secs, plug in (10 times). Nothing happens on final time. If I hold reset button only the first light illuminates green. Nothing else happens. Is the device dead? Ready for the trash?
01-12-2024 11:27 AM
Exact same issue with my Google home mini gen 1. I'm assuming there is no fix, considering how long this thread has been going on for. Very frustrating as I've got a few Google home devices I've had issues with over the years. Considering moving to Alexa for improved reliability...
01-29-2024 05:57 AM - edited 01-29-2024 05:58 AM
so no update anyone got theres working or just thorwing them all away? as i may buy an amazon one at this rate with no help no update on how the fix is going and no one saying anythign to us
01-29-2024 06:39 AM
I don’t think they really care. There’s no money it in for them to correct the bug. They want us to go buy new ones.
02-13-2024 05:25 AM
Hey there,
GDU001, Asmith81230 and inmytree4444. We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon.
Cheers,
Juni
02-29-2024 08:22 PM
I don't think I ever heard from anyone via email. Any updates?
02-05-2024 11:51 PM
Hi did you get your one green light to go away en start up. I have the same problem
02-06-2024 03:23 AM
Nope. I think that’s the same issue all of us are experiencing and Google hasn’t offered a solution.
02-07-2024 04:56 AM
Hi folks,
Thanks for the details you all shared. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.
Regards,
Juni
02-07-2024 11:52 AM
Thanks Juni I have completed the form. I look forward your reply 🙏
02-08-2024 05:50 AM
Hi folks,
clbillings33, We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please check your inbox, as they may reach out to you via email anytime soon.
GDU001, Hello again, we haven’t seen your form submission come through. Were you able to access it alright? Try to fill it out once more.
Thanks,
Juni
02-07-2024 06:45 AM
@Juni Form was submitted. Thank you.
02-29-2024 06:07 AM
Has this been resolved? Comments. In similar situation.
02-29-2024 10:05 AM
They told me it was out of warranty so there's nothing they could do. Couldn't believe it. I asked if they could give me advance notice for the next product they plan on breaking so I can better prepare for it. My sarcasm went unanswered. Simply abysmal customer service. They bricked my device and then told me they can't replace it.
03-04-2024 05:32 PM
Also running into the same issue, tried the Recommended Answer with no luck.