Google Home Mini

[Sam1980]

I have 2 google home mini's, 2 chrome cast and 1 chrome cast HD.  For the past 2 years all has been well.  1 month ago when giving voice commands to the minis, the 3 lights illuminate but no response for 1 minute (minimum) before it states there is a glitch / something went wrong.  If you say command again it then works.  It's as if it is asleep the first time?  Any help would be greatly appreciated.

[Princesss]

Hi Sam1980,

Thanks for reaching out.

Sorry to hear about what's happening right now with your Google Home Minis. By any chance, have you made any changes on your router/network that might affect its behavior? 

Let's go ahead and try first some basic steps by unplugging all your Google Home Minis from the power source for at least few minutes then after that, let's rebot your network by unplugging your router from the power source for 20 minutes to refresh its network settings. After that, let's try to command again your Google Home Minis and let's check if there are any changes to its behavior.

Keep me posted.

Best,

Princess

[Princesss]

Hi Sam1980,

Jumping in to check if the steps I provided to you worked on your end?

Feel free to respond to this thread if you still need help or have additional questions so we can start some steps in resolving this.

Best,

Princess

[Princesss]

Hi Sam1980,

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

We hope we that the steps I provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

Best,

Princess

[Sam1980]

I had replied using the email address you sent from.

We have moved internet provider.  We fully reset all minis and chromes.  I have deleted and set up the home again.  

The lights do not scroll on first command.  It's like their asleep? Works on second go once they state something went wrong.

We had this provider a year ago and all was fine.

[Princesss]

Hi Sam, 

Thanks for visiting the Community.

Sorry to hear about what you are experiencing right now with your devices. Could you please tell me how many Google Home Mini do you have? Also, do all Google Home Mini speakers show the same exact symptoms?

Let's make sure that these speakers are within range from the network when we attempt to set it up, preferably within 10-15 feet away from the router. Lastly, please check these settings so we can be sure that we can connect it successfully.

• Check that your Google Home device is receiving power from a wall outlet. If your Google Home is receiving power, you will see a blinking white light on the back of the device. 
• Make sure that your Google Home device, wireless router, and device used to set up the Google Home (e.g. phone or tablet) are in close physical proximity to one another -- within 15 feet, if possible.
• Please note: Networks that require you to connect through an authentication page (also called a "captive portal") are not supported by Google Home. This is typical of hotels, schools, dorms and businesses. 

Configuring your Router Settings

Be sure to enable or disable the following router settings to allow Google Home to communicate properly with your router and network. All routers are different, so each setting may or may not appear on your particular router (or may be named differently).

Keep in mind that resetting or making changes to your router settings may have unintended consequences. If you need help or have questions/concerns, contact your router manufacturer or internet service provider (ISP).

• Enable: Universal Plug and Play (UPnP), multicast, Internet Group Management Protocol (IGMP)
• Disable: AP/client isolation, virtual private networks (VPNs), proxy servers, IGMP Proxy. VPNs and proxy servers should be disabled on your computer as well (if applicable).

Keep me posted.

Best,

Princess

[Princesss]

Hi Sam, 

Chiming in to check if you still need help with this?

I hope the steps from the previous thread helped you. Feel free to update this post, otherwise I’ll be locking the thread.

Best,

Princess

[Princesss]

Hi there,

I haven’t heard from you, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Best,

Princess

[Jeran]

Hey there!

We haven't heard back from Sam1980, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Princesss!

Best regards,
Jeran