Google Home Nest

[SaraSaidWhat]

I’m wondering why when I’m streaming radio from my device, it seems to pause / stop playing at random intervals. 

it may stop half a dozen times in an hour, and other days it will play without stopping for hours.  

I think, sometimes when there is a loud bang, or a noise (ie a door closing nearby) it stops streaming.  

what can I do to fix this?

[Juni]

Hi SaraSaidWhat,

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should, let’s get this resolved. A few things: Which Nest speaker? Is the issue happening when streaming radio only? What is the distance between your Nest speaker and your router? 

You can try playing music using YouTube music to isolate the issue, also try to reboot your Nest speaker and see if it will make a difference. 

Let me know how it goes.

Best,

Juni

[SaraSaidWhat]

Hello. Thank you for your response. 

this only happens when streaming music from the radio app or from Spotify. 

I have a google Nest Hub 2nd Gen

My router is about 4 meters away in the same room. 

thanks again. 

[Muddi]

Hey SaraSaidWhat,

Chiming in, could you try moving your Nest Hub (2nd gen) closer to the router like 3-5 meters away just to check if your device will have the same behavior. If it still the same, please proceed with resetting your device to refresh all the settings.

Let me know how it goes.

Cheers,

Muddi

[Muddi]

Hi SaraSaidWhat,

How was your device? Have you tried moving your device near the router?

Cheers,

Muddi

[SaraSaidWhat]

Hi yes, i moved the device for a couple of days, and the same thing is happening unfortunately.

[Muddi]

Hi SaraSaidWhat,

Please proceed with resetting your Nest Hub (2nd gen) by pressing and holding both volume buttons together, at the back of the Nest Hub, for about 10 seconds. You'll hear your Google Assistant confirm that it's resetting the Nest Hub. 

Cheers,

Muddi

[Princesss]

Hi SaraSaidWhat,

Chiming in-- have you had the chance to try the steps posted above? Let us know once you're done, otherwise we'll be locking the thread shortly.

Best,

Princess

[SaraSaidWhat]

Sorry I’ve been away. I will try this when I’m back in the next couple of days.  

[Princesss]

Hi SaraSaidWhat,

Thanks for updating us. We'll keep this thread open for few more days until you have tried the suggested steps above.

Keep us posted.

Best,

Princess

[Dan_A]

Hi folks,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Dan

[Dan_A]

Hello again,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Regards,

Dan

[Jake]

Hey there,

I wanted to check in and see if you managed to see Juni's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake