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Google Home Smart Speaker stopped answering questions

c15co
Community Member

We had this home speaker in our kitchen for years and it’s always worked great. For some reason since last week it became unreliable in responding to questions. The speaker lights up fine to the “hey google” command but after listening, there’s no response. It can take 4-5 goes to get an answer, sometimes it gets it first go.  This even happens when I’m super close to the device. 

I’ve tried resetting the device but that didn’t help. I also thought maybe the mic was damaged, so I tested it using the broadcast function and the audio was clear.

Any ideas on how to fix this?

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey c15co,

 

Sorry for the late reply. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey c15co,


I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey c15co,


I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey c15co,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake