I have 2 Google Hubs and a Lenovo clock with google assistant. All are set up in my google home account but it says I can't connect or control them as they are not on the same WiFi. I have done multiple factory resets and completed setup through the home app again and it connects correctly but then gives that error again. I've not had this issue in the years I've had the devices. My android device is running on Android 13.
You really should not get an error like that unless your phone or mobile device is connected to a different Wi-Fi network than the one on which your devices are installed. Are all of your devices in the same Google Nest "home/structure"? (Most of us customers have only one.)
You could try deleting and reinstalling the Google Home app on your phone, just in case there's some anomaly in the app, or the app is outdated.
KG56, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.
We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
