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I have problem with my Google assistant

Iqxj7
Community Member

Hi i have a problem with my Google assistant I can't connect it with my new Wi-Fi and I can make another on from different account 

4 REPLIES 4

David_K
Platinum Product Expert
Platinum Product Expert

You selected you have a Nest Mini speaker, but please correct me if that's not the case and you have a different device. If you've already changed to a different Wi-Fi network, try these steps:

  1. Open the Google Home app.
  2. At the top left, tap Add + > Set up device > New device > set up new devices in your home.
  3. Follow the in-app steps.

If these steps above don’t solve the issue, you’ll need to factory reset your speaker or display, then set it up again using your new Wi-Fi network and password.

Instead of factory resetting your speaker or display, if you're comfortable changing your router settings, you can change your new Wi-Fi network name and password in your router's settings to be the same as the previous ones. Your device should then automatically connect to the Wi-Fi.

LovelyM
Community Specialist
Community Specialist

Hello everyone, 

Your help here is greatly appreciated, @David_K

@Iqxj7, I'm checking in to see if you were able to do the steps above. I want to make sure everything is covered on your end, so let me know if you still need help.

Best, 
Lovely

Muddi
Community Specialist
Community Specialist

Hi there,

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Iqxj7,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Cheers,

Muddi