Hi Sleaman,
Thanks for reaching out. I am sorry to hear that your Google Nest Hub is suddenly encountering this issue. That is definitely concerning, and I would be more than happy to help.
First, could you both try these new troubleshooting steps? It's a little different as it includes a 'Recovery Mode' step.
- For: Google Nest Hub (1st gen)
- Please ensure that you are using the official power adapter that came with the Nest display.
- Please plug your device in a different power outlet, and then attempt a reboot.
- If this issue is unresolved, please perform the workaround below:
- Place the device in Recovery Mode
- (unplug the device then hold down the volume button while plugging the device back in. Release the volume button once the device turns back on.)
- Attempt a Factory Data Reset once the device boots into Recovery Mode
- (hold down both volume up and volume down buttons at the same time.)
- For: Google Nest Hub (2nd gen) and Google Nest Hub Max
- Please ensure that you are using the official power adapter that came with the Nest display.
- Please plug your device in a different power outlet, and then attempt a Factory Data Reset.
- If this issue is unresolved, perform the workaround below:
- At the back of the Nest display, unplug the power cord and wait 10 seconds, then plug it back in and wait until the screen with G logo shows up
- Repeat step one, 10 more times. (For a complete total of 11 times).
- After plugging the power cord back in, wait a few moments for the device to reset. It will announce "Welcome to Google Home" to signify that it's ready for setup.
I look forward to your response and helping you get this issue resolved. Please keep me updated, thanks.
Best,
Dan
