Google Home is on WiFi because it’s talking to me but it’s not on my WiFi not recognized in my app

[Rdianco]

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Original poster: Strong Creative 

How is my Google Home pod thing that’s plugged in the wall Saying it is connected to WiFi? I open the app and it says that it is not. How am I supposed to have these things connected if it’s attached to someone else’s WiFi what is going on.

[frances]

Hello Strong Creative,

Thank you for reaching out. I am sorry that you are experiencing issues with your Google device. I would be more than happy to look into this issue and help find a solution. First, I have some questions regarding this situation.

• Which Google device is this post in regard to? (model name, generation number)
• What do you mean by 'Google Home pod thing'? What is that?
• What is saying that it is connected to WiFi?
• Are your devices still working despite the Google Home App saying that it is not connected to WiFi?
• Is your device with the Google Home App on the same WiFi network as your Google devices?

Thanks for your patience, I look forward to your response!

[frances]

Hi All,

Just wanted to check in! Has your issue been resolved? Please let me know if you have any questions or concerns. Thanks!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.