Google Home max problems

[Ross77]

Hi all I’ve got a google home Max speaker and it just stopped working. Can I get this repaired anywhere and if so can some tell me where as the people on the phone at google are useless. 

[Fisher17]

Hi my Nest Home Max is stuck in recovery mode.  I've had this thing for about 3 weeks and problems, I never had this problem with my Alexa devices.  I am really disappointed in this product, factory reset does not work.   Any advice. 

[Juni]

Hi folks,

Ross77, thanks for reaching out. When you say it’s not working, is it not powering on, or does it receive power but doesn’t respond to your command? Could you tell us more about it? We’d love to help.

Fisher17, thanks for posting. Were there any recent changes made? Are you still using the original power cord? Try the troubleshooting steps below and let us know the result by updating this thread:

• Unplug the power cord.
• Hold down the volume buttons and plug in the power cord at the same time.while the customer plugs the power cord back in.
• Wait for the device to turn on.
• Release the volume buttons.

Once the device is in recovery mode, press and hold both volume buttons for 10 seconds.

Regards,

Juni

[Fisher17]

I tried everything over a period of 2 days.  Unplug, plug, multiple resets.  It’s a brand new unit.  So I just returned it.  Unfortunately it’s just a paperweight now.   And no actual call or chat support like Amazon. 

[Ross77]

It doesn’t power on and it’s the best speaker I’ve had and would just go and buy a new one if they were still made. No changes just stopped one day with no power. 

[Ross77]

• I’ve had it looked at and 2 relays have blown on the board inside so it’s dead. 😫 if I could get it fixed I would. 

[Juni]

Hi folks,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this Contact Us form with all the needed information, then let me know once done.

Thanks,

Juni

[Alex_S]

Hi everyone,
 

Ross77, we haven’t seen your form submission come through—were you able to access it alright? Let us know if you’re running into trouble or still need our help.
 

Fisher17, we got the form you filled out. We're sorry to hear about what happened. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Best,
Alex