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Nest Hub 1st-Gen H1A Stuck in Updating Loop after Factory Reset

jb00
Community Member

Experiencing the same issue I have seen elsewhere.

After I finally decided to take on a consistent issue in my home where my Home app was not allowing me to create or edit speaker groups (now that the Sonos debacle was water under the bridge, I had some optimism), I had the bright idea to factory reset my devices and try again. Now, I am in the Updating loop on a now-useless device.

A user on another thread found a band-aid solution to this for their 1st-gen [ @centrifugalfarc ], but I attempted these steps with no success—this did not work for me. 

I hope that Google can address this issue. This Nest Hub is no longer under warranty, of course, but this issue is not incentive to replace my now virtually-bricked device with another that will experience the same problem (per this recent thread, where the user is dealing with the same issue on 2nd-gen [ @channy ], as well as this user with their 2nd-gen [ @Dann03 ]). Though mine is an older, 1st-gen model, my device is not considered "obsolete" and is valid for the Home ecosystem, yes? And if not mine, then certainly the 2nd-gen devices, cited above, having similar issues.

This issue, to define it clearly: THE one and only “safe” solution for a user to undo device software issues (a factory reset) now renders the device useless and unfixable. This is alarming.

 

FUCHSIA
16.20231130.3.59

SOFTWARE
57.42.4590278877

CAST FIRMWARE
3.72.396338

9 REPLIES 9

Gphilli34
Community Member

I had a nest hub and nest hub max both doing the same thing. I got one to begin working after I exited the public preview and just left it to keep going through the loop at some point it came up to the screen to finish set up and then it was working correctly. Then when I reset the max it was doing the loop until I went back in and rejoined the public preview. After a few more loops it came up to finish set up and it's now working. 

jb00
Community Member

I appreciate this, @Gphilli34. I am already not participating in the preview program, however, so no luck for me, there.

Perhaps the tip can help some others that experience this.

sid7198
Community Member

Greetings.  I am currently experiencing the Updating loop on my Google Nest Hub display after changing my WiFi network. I have 5 other Google devices (3 hub displays, 1 hub max display, 1 mini) that I successfully added back to my network except for the one 1st Gen hub.  For background I have performed the following steps:

  1. Factory Reset holding the up/down volume button through the count down and then releasing
  2. Display reboots and returns to the setup screen to begin connection to home
  3. Google Home app, initiate adding device --> device found
  4. Provide home network information where within the app I get an error message stating there was a problem connecting, but the hub will say that it connected and will continue up to the point of reaching 100% update reboot, 'G' grey screen display, Updating % displays again up to 100%, before it returns to that look
  5. Factory reset hub, let reboot to the setup screen and then unplugged the device for 30 minutes before plugging back in and starting the setup again in the app to get the same looping results
  6. Saw a post about letting the hub alone for 24 hours in the hopes that it would stop looping with the updates --> the hope was that the updates would continue to the point of being able to complete the setup, but unfortunately got the same results
  7. Unplugged the hub for 24 hours before initiating the factory reset and device setup --> same results
  8. Factory reset holding down through count down and continued to hold buttons for 2nd factory reset, used a different WiFi network resulting in the same results

Is there a possibly that the hub is bricked and cannot be reset?

 

jb00
Community Member

Great breakdown of what is my experience as well, including the “error message stating there was a problem connecting, but the hub will say that it connected and will continue” bit. Exactly my experience.

The wait-24-hours-for-setup-error-message workaround also didn't work for me. Back to looping.

Keeping it unplugged for hours and then trying again. Loop. Letting it loop for 12 hours to see if it eventually overcomes itself? Loop unending.

Considering this has been an issue for what could be at least a year, and that when the topic arises, the community envoys tend to either stay silent or simply lock a thread once the posters give up hope, I think we may all have a looping brick on our hands.

It is eternal. It is absurd. One must imagine Nest Hub happy.

sid7198
Community Member

Hi @jb00 
Thanks for your feedback. I forgot to mention that I also tried to join / leave the Preview program as well as part of trying to resolve my problem with no luck.

I am honestly hoping that this is not the case as far as someone not getting back to us.  I had an issue with my Google Nest thermostat and was able to get responses, but ended up figuring it out myself in the end.  
What I am concerned about though is the fact that this issue has been happening for over a year and there hasn't been a concrete fix for this or an explaination as to why its happening.  I would like to understand, as I'm sure you would, what is causing this and there will be a fix coming when a Google representative hopefully responds.  Hopefully this will get fixed for everyone.

Thanks and take care jb00

db59
Community Member

I have a Nest Hub gen 1 with the same boot loop issue.  Someone suggested choosing a different room during the set process.  I did a factory reset and tried it and it actually worked.  It completed the set up process before attempting the update after which it rebooted and was working.

jb00
Community Member

I tried, @db59, but no luck. Tried three times, with two unused suggested rooms and one newly created room. Back to the same update loop as before, each time.

Thanks for the suggestion, and I hope it works for others.

sid7198
Community Member

Hi @db59  

Hope you are well. 

Thank you for responding. Unfortunately I have tried this as well with 3 different room and even made up a custom room but this did not work. The only difference is that:

1. The Google Home app went through the complete setup process , but it does not show up in the app.

2. The app indicates also that it was updating the hub.

3. The Google hub like before completes the set up even completing the update. However instead of going through the updating reboot loop, I was getting the grey screen with the Google 'G' logo.

4. I unplugged it for 24hrs to see if that would help and it did not.

Thanks again.

db59
Community Member

I just thought I'd share what worked for me.  The problem is we're all trying multiple things to get our Hubs to work again.  It could be a combination of things I tried that led to my Hub working again.  In addition to changing the room during setup, I also tried the following just prior to trying the room change suggestion.

1. I cleared the cache for the Google Home app.

2. I had the Nest Hub use my Android phone (set as a hotspot) to connect to the internet.  I did this because my Nest Hub wouldn't connect to my router anymore.  I was using Google Home on my Android tablet to actually set up the Nest Hub after the factory reset.  When the Hub was finally working, I went back changed the Internet connection back to my router and it connected.

Could be these two things are totally unrelated, but I just wanted to give you all the information.