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Google Home mini

swithrow
Community Member

Unable to connect another Google Nest mini speaker. The wifi network is found, but unable to connect. Two other Google speakers are functioning on the network.

8 REPLIES 8

davidking
Gold Product Expert
Gold Product Expert
Not to worry! Let's try these steps:
  1. Make sure your Google Home or Nest device is within 15-20 ft (4-6 m) of the Wi-Fi router. If you have a dual band router, try to set up your device on both the 2.4 GHz and 5 GHz bands.

  2. Make sure Wi-Fi, Location Services and Bluetooth are turned ON on your phone or tablet.

  3. Turn OFF mobile/cellular data.

  4. Reboot your router. Most routers just require that you unplug the power source and then plug it back in to reboot.

  5. Reboot your Google Home or Google Nest device.

  6. Make sure you're using the latest version of the Google Home app, by checking your app store for any updates.

  7. Restart the Google Home app.
  • Android: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app.
  • iPhone/iPad: Swipe up from the bottom, hold, then let go. Swipe up on the Google Home app. On older devices with a home button, double-click the Home button, then swipe up on the Google Home app.
  • Turn Wi-Fi off and on again on your phone or tablet.
  • Reopen the Google Home app.
If none of the steps above help, factory reset the device. Note that this will clear your data from the device and can't be undone. You may also want to try setup using a different phone or tablet if you have one, just to test.

swithrow
Community Member

No, it did not solve the problem.

davidking
Gold Product Expert
Gold Product Expert

What happens when you're going through those steps? Are there any error messages in the app? Have you tried using another mobile device to do the setup, just to test?

swithrow
Community Member
After being told that the device is connected, I eventually get a message that it can't connect, try again. I have tried connecting three different Google speakers and used two different smart phones with freshly downloaded/installed Google Home apps.

I have previously successfully installed two Google speakers on this wifi network.
 
 
Thanks

davidking
Gold Product Expert
Gold Product Expert

Let me share this with other experts to see if they have any other ideas.

davidking
Gold Product Expert
Gold Product Expert

Has this particular Google Home Mini been previously set up? If yes, how long did it work as intended before experiencing this issue? Can you see the device in the Google Home app at all to see it's firmware version? 

To help find where the issue may be occurring, it'd be useful if you have two devices and use one as a Wi-Fi hotspot. Here's how to do that:

  • Turn on the Wifi hotspot feature on a phone or tablet. If you're not sure how to do this, refer to the manufacturer's support website.
  • Connect a second phone or tablet to that Wifi hotspot.
  • You can then use that second phone or tablet to setup your Google Home and connect it to the Wifi hotspot on the first phone or tablet.

If the speaker still can't connect through the mobile hotspot, the problem is likely with the speaker. If the speaker is able to connect through the mobile Wi-Fi hotspot, the issue is likely more with the settings on your Wi-Fi router.

Jake
Community Specialist
Community Specialist

Hey swithrow,

 

I wanted to check in and ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

 

Thanks so much davidking for the helpful replies!

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey swithrow,


It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake