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Google Home never plays the right version of a song

RichardA
Community Member

If I ask Google to play a song it ALWAYS plays remixes or live versions. Even if I ask for the original version I still get something weird. It has gotten worse more recently too. I know I can cast but that defeats the object of Google Home. I know I'm not the only person suffering with this but I haven't been able to find a solution. Any help or ideas would be greatly appreciated!

34 REPLIES 34

Cbeau7
Community Member

Same issue. I had an Alexa linked to my Apple Music account for years with zero problems. I changed over to Google and for maybe ############% of the songs I request, the default selections  are off a live album, remixes or are just completely wrong. I also have kids who want to hear the same songs over and over again and it’s remarkable how we can request something a dozen times and one day it will randomly play a totally different version of that song. I don’t know how to fix it and it’s infuriating.

Muddi
Community Specialist
Community Specialist

Hey folks,

 

My apologies for the delayed response here. To confirm, is the issue isolated on specific songs and music services only? Also, does the same thing happen when you use the Google Assistant on phone?

 

Keep us posted.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I wanted to follow up and see if anyone is still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

 

Cheers,

Muddi

RichardA
Community Member

Nothing has changed other than the fact I no longer ask Google to play a song, I find it in Deezer and cast it. Defeats the object though. 

 

Thing is, I'm pretty sure it used to be ok. If it played a weird version I used to ask for the original and it played it. It feels like Google Assistant takes what you say too literally and looks for "Original version of X song" as the song title. Does anyone else find that?

Muddi
Community Specialist
Community Specialist

Hey RichardA,

 

Thanks for coming back to us. To confirm, Does the same issue happen when you ask the Google Assistant app on your phone to play the song?

 

Keep us posted.

 

Cheers,

Muddi
 

RichardA
Community Member

Hi Muddi 

Yes, if I ask Google Assistant on my phone it plays random sounds too. I just asked it to play Pretty Fly For A White Guy and it played a weird folk/Hill Billy version.

We have 2 Nest Minis, 2 Nest Audio speakers, a Nest Hub Max and a Gen 2 Nest Hub. Phones are both Samsung Galaxy S20 & S21. 

Nine work the way I want them to. I pretty sure they used to though. 

 

 

 

 

danh165
Community Member

Another example has just come up on my Nest Mini. Asked to play "All Around The World" by Oasis, instead it plays me the Reprise version

danh165
Community Member

I also experience this issue frequently. I'm using a Nest Mini with a Spotify Premium account linked to it. Often when I ask it to play specific songs, it will play the live version or not the single/album version.

Today for example I asked it to play "Damned if I Do Ya" by All Time Low. Instead of it playing the original version (with over 30 million hits) it plays me the re-recorded version (with just over a million hits)

laineyhana
Community Member

this happens to me frequently. i have 3 mesh speakers and a mini connected to youtube premium. some songs i request, even when i request the artists name and song (so low by self) google assistant starts a playlist called self solo. if i ask google to play the album subliminal plastic motives by self, i can skip tracks until i get to the correct song. also no matter how many ways i ask for the studio version of dance yourself clean by lcd soundsystem, it only ever plays a live version. what i want to know, is this a hardware (google speaker) problem, or youtube problem, and is there a site i can send corrections to? this happens almost daily. also - it should be known that i can access these songs (correct versions) using the youtube music app/bluetooth, but not by voice using speakers. 

Embafun
Community Member

Im constantly having this issue and that is so frustrating is there any way to prevent it?

Vcad
Community Member

This morning it was Come Together by the Beatles, a few songs by Paul Simon and Grace Kelly by Mika. 

The weird thing is, after it plays the live version of the song I initially ask for, the radio station it creates is normal versions of everything else.

danh165
Community Member

Yet another example: "Hey google, play Redemption by Sigma". It decides to play the Goldsmyth remix instead of the original version. Is there any way to stop this?

DeonSand7
Community Member

I still need help. I’m ready to return this to Home Depot and go back to Alexa. At least she got it right 

Jacob6482
Community Member

The problem that I have is that I will request something like the theme song to a children's cartoon so my daughter can dance to it and it will play some acoustic cover. And no matter how I phrase my quest it will play the same wrong song. I will literally ask it to play the original version or the version from the show or any number of other ways to ask for it and it consistently plays the wrong song. This is a specific example but it happens all the time

Jovee
Community Member

I am having this exact problem. I have Spotify premium and every time I ask Google to play a very specific playlist that I've found on Spotify, it plays something that sounds similar. And even after repeated attempts and excruciatingly exact pronunciation, it still plays whatever the heck it wants. 

Dopey7285
Community Member

Hey there, my google home doesn’t play the right song choice for example when I say to play GREECE by DJ Khaled featuring Drake, it plays the isntrumental  version instead, my music provider is Apple Music.

rsf
Community Member

I have had this problem for years. I have Pandora premium.

Ask Home to play "Eleanor Rigby" by the Beatles and it plays by the Beatles Connection. Same if I say sung by the Beatles.

If I ask sung by Paul McCartney, it plays an instrumental.

If I ask google assistant it plays stairway to heaven. Closed all the apps and tried again and it played Blackbird intro then Yesterday.

Went straight to my Pandora app and asked the same thing and it played the remastered 2009 from The Beatles.

 

This happens a lot with Beatles songs and sometimes it is better to ask for the whole album and have it skip to the desired song. 

Robert

 

RichardA
Community Member

Hey Muddi, has there been any progress with this issue? It's really infuriating! 

Muddi
Community Specialist
Community Specialist

Hey folks,

Thanks for stopping by on the Google Nest Community Forums.

I know how annoying and challenging it can be to not have such an important feature work properly -- I like to know more about the issue. A few questions - when did the issue start? How often does it happen? What is the default music service set on your Google Home app? Do you have a premium subscription? Do you have the same issue when playing music on a different music service?

Please try using the Google Assistant app on your phone and check if you have the same issue.

Looking forward to your response.

Cheers,

Muddi

RichardA
Community Member

Hi Muddi, thank you for your reply.

 

It happens every time, literally, it has become a standing joke in our house. It doesn't matter which device we use it is always the same. I can't say exactly when it started but it has been doing it for a while now, it was certainly doing it in the summer. I have a Deezer premium account. I'm haven't tried a other music service because I don't use one. 

I've just tried it on Google Assistant on my phone - Samsung Galaxy S############G - and it is the same. 

The only way I can play the song I want is if I start it on my phone then send it to a device, about 2/3rds of the time that doesn't work too. It tells me "a few more seconds" then does nothing. 

It's such a shame, it used to work fine although the casting has always been hit and miss. 

I have a Netgear Mesh 6 WiFi system in the house working through Sky broadband.

Cheers

 

 

 

 

Vcad
Community Member

Ours is on Pandora. It mostly happens with classic rock bands (Billy Joel, Elton John). Today we tried to play Crocodile Rock and got a version featuring Nelly Fertado. We tried asking for the original version, the studio version, the remastered version, no luck. We tried saying “I dislike this” to get it to get rid of that version but it keeps playing it every time we ask. Tried it on all 3 of our speakers and our pixel phone. 

DeonSand7
Community Member

I ask Google to play Mariah Carey Always Be My Baby remix on Apple Music and boom it gives me some club mix of just music. This sh** is aggy af😩😩

Jacob6482
Community Member

The issue has definitely become more prominent over the last 6 months, but I couldn't pinpoint a definitive start point. I have it linked to YouTube premium and YouTube music as my source. It happens pretty much everytime I ask for a song that is off of any kind of soundtrack for a movie or television show. I can't really pinpoint the exact amount of times it happens when I request a song that has other versions, but it does happen with them too. It doesn't seem to matter which method I request the song to be played if I'm trying to play it across my Google home speaker.

Cbeau7
Community Member

Muddi! Help us!

We installed our google speakers and points about 6 months ago and the problem has been persistent from the beginning. In a given day google will play strange versions of a song (from a live album or a remix by a different artist or sometimes the wrong song all together) between half and three quarters of the time. It’s also a running joke in our house, like google is intentionally trying to find the weirdest, most obscure recording of a song to mess with us. And it’s not that google is mishearing us - it will repeat back exactly what we asked for but then play a live or remixed version of it. We have an Apple Music account and have had a subscription for years. We’ve never tried another music platform because Apple has been great but I’ve read on other forums that people with Spotify have been having similar issues. Our Apple Music also worked fine on Alexa before we switched over.

All I want is for google to play the most popular, studio version of a song as the default. If Alexa can do it, google can do it. 

Ktkat723
Community Member

I have been complaining about this issue for weeks now and have been searching for answers and I can't find a SINGLE post anywhere that has had an answer to this issue. I don't understand why it seems like this is completely being ignored by Google? It's affecting the product to the point that they're going to start losing customers if they haven't already. I just bought a new nest mini 2nd gen speaker to replace a home mini 1st gen speaker that I've had for well over 3 years, hoping that maybe since we got a newer speaker and bought it directly from the Google store that it would function properly but it doesn't. It seems to be an issue with the assistant not with the speaker itself. I've been scrolling these help forums for hours reading just how much trouble the entire Google nest line of products is and I'm quite taken aback. Google is basically THE INTERNET and owns all of our most used and beloved apps and programs and I just can't fathom how they can have so much trouble with the basic operations of their devices. I have all but given up hope of ever having the functionality that I once enjoyed from all the smart home stuff. It's such a shame, because it's an amazing thing to see coming from being a kid in the 90s, seeing the boom of the internet and all the magical leaps we've made in technology in such a short time frame.... Now watching it all fall apart due to glitches in programming and firmware and poor customer service. *Sigh* 

Reed125
Community Member

I literally have the same issues as above through Apple Music. I just want to listen to the correct song not a remix!!

Spacehopper28
Community Member

Well this is disappointing - came here hoping to draw on the hive mind and it looks like everyone is having the same issue. And Muddi seems to have disappeared never to be seen again. 

bcousins94
Community Member

**bleep**. I came here for the same reason. My GA keeps playing the wrong song no matter if I say the artist or not. I’m just gonna go get an Alexa bc obviously they don’t have the answers. 

DeonSand7
Community Member

Same EXACT problem I’m having and it’s frustrating af. It’s like it’ll play the version I want when it wants to other than that it plays a remix of everything. And yes I have my music subscription linked. Sick of this sh*****

RichardA
Community Member

I don't know what the point of these forums is. We all have the se problem, some of us have invested in whole-house Google Assistant/Nest  devices so we can't just walk away, but Google couldn't give a rat's ass about it. The annoying thing is it used to work perfectly. It's definitely am Assistant issue and not hardware, it does on every Google device I have and Android phones.

 

Get your bloody act together Google and communicate with us about this. 

SwordfishData
Community Member

Same issue here, on both my Nest Audio and my Home minis. I listen to mostly full albums, but when I ask for a specific one on YouTube Music, I get "here's a YouTube Playlist called 'artist-album." half the time it contains tracks that "aren't available in my region."

The album is on YouTube Music, I have premium, I can cast it just fine, but Google Assistant refuses to acknowledge it exists. 

Cschroedss
Community Member

I tried to play umbrella by Rhianna eighteen times and I couldn’t get it to work. Many many other songs as well but seriously, how is it that mid 2022 google can’t figure out exactly what song I’m requesting when I give it the correct title album and artist?

I've started saying don't play this song again of it is the wrong one, it moves onto a different version that way. Sadly, it doesn't remember not to play it again next time you ask for the same song!

 

It is annoying because something like Umbrella by Rihanna is pretty straightforward, how it then chooses a 12" remix or live acoustic version which is in the title but doesn't match what you asked for is beyond me! 

 

I notice Google are very quiet too. There was someone from Google looking at this but they disappeared.

Reed125
Community Member

Still no response from google. Shocking! We have paid for these items and they technically don’t function as expected!