My Google Home speaker is not powering on when connected to any wall outlet. I raised a concern and started a chat last night with google support. I was told that my warranty has expired almost 2 years back. I was also suggested by the Chat personnel that I should not consider to repair it as Google doesn’t suggest so (because Google has no repair tie-ups). Thus, the best I can do is to upgrade.
Well, I was extremely happy with my speaker and had no intentions to change/upgrade it.
But, I would like to ask Google ( if you actually listen) that whenever any Google Product warranty expires, what’s best a customer can do other than wait for it to stop working. While selling where is it mentioned that google shall not help in repairing any product as it has no repair tie-ups. The customers must be properly informed about this before they are investing any amount in any Google Product.
I own a Google Pixel 2, a Chromecast 3 and a Google Home Speaker. My speaker has stopped working. Now I am waiting for my Pixel 2 and Chromecast 3. Is this a kind of support we expect from Google.
I was informed that if your product would have stopped working within 52 weeks (or 54 weeks as they would have given me a 2 weeks grace), they would have loved to replace my speaker. But as I was not lucky enough and my speaker kind of lasted almost 3 years, I am not eligible for a replacement. I am ready to give repair costs but I am not ready to accept this.
While spending so much in advertisements, where is it told that please keep a one year mindset whenever you purchase a Google Product. We are fools to think it shall last long and we may get it repaired too. Well, I would request #Google to kindly revert back on this concern soon.
#Googlesupport #Anybodylistening #Googleproductsarejustforanyear #bolnesehoga #norepairtieups #customerfirst #googleeverywhere #isthisgoogle
