Google Home only blinks the orange light on the back

[DanyBoy]

My Google home does not do anything at one point it was connected to Wi-Fi, it tried to do an update then froze it now no longer does anything. Any advice or help would be greatly received

[Princesss]

Hi DanyBoy,

Thanks for visiting.

Sorry to hear about this. Have you already tried performing a complete reset to see if this will fix the issue? Let's go ahead and try that and let me know how it goes by responding to this thread.

Best,

Princess

[Azarco]

Hey DanyBoy,

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.

Thanks,

Alex

[DanyBoy]

Hi Alex, 

Unfortunately  no it did not work 

[Azarco]

Hey DanyBoy,

Thanks for trying. Could you try setting up your Google Home using a mobile hotspot? It's for us to isolate if this is a network related issue and to check if the update will complete using a different network.

Let us know how it goes.

Best,

Alex

[DanyBoy]

Unfortunately I am not certain how this can be done, because as you plug the device in you get for white dots on the top ( the then disappear) the orange light starts flashing and that's it that's it. 

[Azarco]

Hey DanyBoy,

We understand. Setting up your Google Home using a mobile hotspot can isolate the issue, if your device is updating and can be completed using your mobile hotspot. Here's the step:

(You would need 2 mobile devices: 1st is for the Google Home app and 2nd will act as a Wi-Fi network using mobile hotspot) 

1. Turn on the mobile hotspot of your 2nd mobile device. 

2. Reset your Google Home Hub to its default settings. 

3. Make sure your 1st device is connected to the mobile hotspot of your 2nd mobile device. 

4. Re-run the setup on your Google Home app and choose your mobile hotspot as the network to set it up.

Thanks,

Alex

[Azarco]

Hey DanyBoy,

How's it going with your Google Home? Did using a mobile hotspot help your device finish the update? 

Keep us posted.

Best,

Alex

[Azarco]

Hey DanyBoy,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

[DanyBoy]

Hello Alex sorry for the delay in replying I have tried alternative WIFI connections x2 and unfortunately still is not responding. Most of the suggestions I have re-tried a few times. Frustratingly I may have to bite the bullet and try and purchase an alternative. 

[Azarco]

Hey DanyBoy,

We appreciate your patience. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

Best,

Alex

[Princesss]

Hi DanyBoy,

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess

[Princesss]

Hey DanyBoy,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[DanyBoy]

Hello  Princesss,  

Yes I have tried it a few times  with no success.