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Google Home setup error 83902

jennjanev
Community Member

I've had this Google Home for years, but am now trying to connect it to my wife's account (because when she uses it when I'm not at home, it takes over my spotify account...). I have factory reset the google home and tried to set it up like new from her account and I keep getting (kGSKErrorDomain error -83902). I've tried every possible combination of languages but to no avail. I can set it up just fine through my phone (an android), but if I try setting it up fresh on her phone (an iphone) it fails.

1 REPLY 1

Juni
Community Specialist
Community Specialist

Hi jennjanev,
 

Thanks for reaching out and letting us know about your setup concern. We'll work together to identify the cause of the problem and find a solution. Could you check if both your phone’s language and the Google Assistant language are both in English? Also, make sure that the address in your Google Home app is updated and that you are not using a work email.
 

I look forward to your response.

 

Best,

Juni