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Google Home slow to respond (as previously reported)

t256
Community Member

Google Home takes about 10 seconds to respond to commands.
The slowness is for the first command.
For example, if you give Google Home the next command right after it responds to the first command, it will respond to the second command immediately.
(Well, this doesn't help me because there are few times when I want to give Google Home more than two commands.)

 

I used to use Google Home mini and had the same problem.
I bought the Google Nest mini to deal with that problem, but my choice was a mistake. (Google Nest mini also has the same problem.)

 

I have tried distancing myself from the router, rebooting the router, initializing the Google Nest mini, etc. and the situation has not changed at all.
Google should recognize these issues as bugs and fix them instead of directing users who face these issues to their support page.

 

Similar forums are listed below.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-slow-to-respond/m-p/27547#M...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Speaker-slow-to-respond-to-request/m-p/...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Mini-is-slow-to-respond/m-p/1749...

 

8 REPLIES 8

Princesss
Community Specialist
Community Specialist

Hey folks,

 

Thanks for visiting our Community.

 

@RachelGomez123, thanks for helping us answer this thread.

 

@t256, could you please provide us the cast firmware version of your Google Nest speakers?

 

To check which firmware version you're on, follow these steps:

  1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. At the top right, tap Settings and then Device information.
  5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

 

Best,

Princess

Dan_A
Community Specialist
Community Specialist

Hi folks,

 

@Princesss, @RachelGomez123, thanks for the help.

@t256, I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

 

Thanks,

Dan

t256
Community Member

@Princesss, @RachelGomez123, @Dan_A , thanks for the help.

Sorry for my late response.

But reboot didn't fix the issue.

My Cast firmware is "1.56.313652".

 

Thanks,

t256

Dan_A
Community Specialist
Community Specialist

Hey there,

 

If the reboot didn't fix it, have you tried doing the factory reset? Doing so will revert your Google Home/Nest speaker to its default and original settings. Setting it back up is a must. Follow the steps on this link.

 

Keep me posted.

 

Best,

Dan

t256
Community Member

@Dan_A , thanks for the help.

 


@t256 wrote:

I have tried distancing myself from the router, rebooting the router, initializing the Google Nest mini, etc. and the situation has not changed at all.
Google should recognize these issues as bugs and fix them instead of directing users who face these issues to their support page.

 

Similar forums are listed below.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Home-slow-to-respond/m-p/27547#M...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Speaker-slow-to-respond-to-request/m-p/...

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Google-Mini-is-slow-to-respond/m-p/1749...

 

As I said at the beginning, I already tried factory reset.
And resetting the Wifi router and changing the distance to the router doesn't fix the problem.

This issue has been reported frequently for a long time. And most of them are closed without being resolved.
The bug should be fixed immediately.

Dan_A
Community Specialist
Community Specialist

Hi t256,

 

I'm sorry to hear that you're still having an issue with your Google Nest Mini. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

 

Regards,

Dan

t256
Community Member

I have already submitted the form.

aatienza
Community Specialist
Community Specialist

Hey t256,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

I appreciate the help, Princess and Dan.

 

Thanks,

Archie