Nest hub max screen frozen and flickers

[Crabber1]

My Nest Max screen froze yesterday. Contacted support did all the reset procedures only to find out it needs to be replaced. Was told the unit is 6 months past warranty and Google will not replace? I see a number of posts related to this issue. Anyone having any luck with Google replacing the unit ? 

[Juni]

Hi Crabber1,

Thanks for posting here in the Google Nest Community. I’m sorry for the trouble this has caused you, let me help you out. Could you provide the case number so we can review it for you?

Looking forward to your response.

Thanks,

Juni

[Crabber1]

7-2653000033283.

[Princesss]

Hi Crabber1,

Thanks for the details you've shared. Have you received the email they sent you regarding this? Last email was sent October 25th. Were you able to take a short video clip as requested by the last representative who assisted you?

Best,

Princess

[Princesss]

Hi Crabber1,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[aatienza]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, Juni and Princess.

Thanks,

Archie