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Speaker slow to respond to request

briarius
Community Member

When I ask my Google Assistant to fulfill a request, the speaker takes so long that my phone will fulfill the request if nearby. The speaker wakes up quickly but doesn't respond to commands and requests quickly 

1 Recommended Answer

briarius
Community Member

I reset my entire home network and device and they work fine...for now

 

 

 

View Recommended Answer in original post

35 REPLIES 35

Azarco
Community Specialist
Community Specialist

Hey briarius,

 

Thanks for posting.

 

When did it start happening? Is your speaker placed within 15-20 feet of your router? Is it happening to all voice commands?

 

  • Try rebooting your Google Home speaker and router to refresh the connection.
  • Retrain your voice match.
  • Reset your speaker.

Let us know how it goes.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey there,

 

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread, and the Community will be happy to lend a hand.


Thanks,

Alex

briarius
Community Member

The above tips do not improve the situation 

Princesss
Community Specialist
Community Specialist

Hi briarius,

 

Thanks for trying the steps. We'd like to know, how many Google Nest speakers are set up in the same Wi-Fi network? Are all speakers affected? Try to move the Google Nest speakers closer to the router and see if it changes its behavior.

 

Keep me posted.

 

Best,

Princess

4 speakers. I have had them for a while. This behavior started after switching internet providers. I have tried moving them and no luck 

Princesss
Community Specialist
Community Specialist

Hi briarius,

 

Thank you for the info. Since all speakers are experiencing the same thing, can we try to connect one Google Nest speakers to a mobile hotspot and let's see if there are any changes on its behavior.

 

Please note that setting up the Google Nest speakers using mobile hotspot would require you to have to phones (1 for set up and 1 that will serve as a source of internet). 

 

Let me know how it goes.

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey Bod,

 

To confirm, have you tried connecting one of your devices on a different network like what @Princess suggested? This will help us further isolate network issue.

 

Cheers,

Muddi

Bod
Community Member

Just to add to this, response times to voice commands are so incredibly slow and have been for a long time.  I have mostly current gen devices and there's a definite lag while the devices think about what I've just asked it to do, and then another lag while it carries out the task. 

I've tried everything, including full factory resets of all devices, deleting the entire home and setting everything back up again with zero improvement.

I recently bought and tried an Amazon Echo Dot and I'm absolutely astounded with the speed of response and action - it's almost instant.  Were it not for Amazon's poor handling of multiple Spotify profiles, I'd be making the change across.

Art5
Community Member

Yep, I'm having the same slow response problems which became noticeable in late 2021.  It began before I changed ISPs and continued afterwards.  I've followed all of the suggestions and have even turned off google assistant voice commands on the phones in the house.  I have three google home speakers and it's a crap shoot whether the one 5 feet away will answer or the one 20 feet away, or both at the same time.  The only solution that I've found to work is to use an Amazon Echo Show in the main room and unplug all the Google devices.  Works like a charm.  I find it hard to believe that Google doesn't know that they have a problem with their devices.

Muddi
Community Specialist
Community Specialist

Hey Art5,

 

Sorry to hear that. Your feedback is highly appreciated. Should you decide to give Google Home/Nest devices another try in the future, we'd be more than happy to help improve your experience.

 

Cheers,

Muddi

Art5
Community Member

Thanks.  Let me know when the issue is fixed by google and I'll give it another try.  I've done all the suggested fixes, and more.  The ball's now in google's court.

Muddi
Community Specialist
Community Specialist

Hey Art5,

 

Just an added question about your Google Home/Nest device: when and where did you purchase it?

 

I'll wait for your response.

 

Cheers,

Muddi

Art5
Community Member

Good question.  I believe the two Google Home units were purchased in ~2017; the one Google Home Mini followed a year or two after that.  I'm pretty sure that all three were purchased from Target online.

kandk
Community Member

Have the same problem randomly since over 2 weeks. On nest minis and nest hubs (2nd gen) the voice command lag like crazy. Response times regularly surpass 20 sec. 

 

The problem seems to be long known. Is it better to just return the products?

briarius
Community Member

I reset my entire home network and device and they work fine...for now

 

 

 

Princesss
Community Specialist
Community Specialist

Hi folks, 

 

@briarius, thanks for updating us. Glad to know that it's already working.

 

@everyone, has anyone tried to perform a complete reset to your Google Home/Nest speakers? Let us know if you still experience the same thing after trying the steps posted above. 

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi folks,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Art5
Community Member

As I indicated in my post, the problem happened before and after I changed ISPs, which means switching the original AT&T modem for a new Nokia 5G21 Gateway.  In addition, I replaced a router with a two device mesh system.  I also followed all of the reset/reboot instructions that have been provided in this thread and others.  So, by all means, close the thread without addressing the issue based on one person's experience.  Every thread I encounter concerning this issue ends the same way with no concrete solution provided.

Princesss
Community Specialist
Community Specialist

Hi Art5,

 

We're sorry to hear that you're still experiencing the issue. Kindly provide the following info so we can take a closer look into this.

 

  • Make and model of the router/access points
  • Cast firmware version of your Google Nest speakers
  • Distance of the speakers between routers and access points

To check which firmware version you're on, follow these steps:

  1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. At the top right, tap Settings and then Device information.
  5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Looking forward to your response.

 

Best,

Princess

Art5
Community Member

As I posted in my OP,  I'm currently using Alexa as a replacement, so  no, I'm not jumping through the hoops just to wind up in the same situation again with Google Home.  I suggest that, since at least one of Google's many engineers is experiencing the same issue, that you pay them to do what Google should have done in the first place.  I know I sound irate, but I'm more disappointed that Google would come out with a good product but, as many threads concerning the issue attest, will not internally fix the issue.  The fixes given are the equivalent of telling an end user to unplug their PC and plug it back in to resolve a problem.  It may work for a few people.  Again, let me know when Google, the company, has fixed the issue and I'll try them again.

Muddi
Community Specialist
Community Specialist

Hey Bod,

 

To confirm, how far is your dining room speaker from your router? Also, how often does it happen? Could you try moving the dining room speaker near the router then check if it will have the same behavior.

 

Keep us posted.

 

Cheers,

Muddi

Bod
Community Member

I know you have to assume no knowledge when answering queries, but as an IT professional with nearly 30 years experience, you can assume that everything has already been attempted.  The dining room speaker is no more than three feet from the router.  I have a mesh system that adequately covers the entire house so wifi coverage is not a problem.

Muddi
Community Specialist
Community Specialist

Hey Bod,

 

I just wanted to check if you are able to fill out the form? 

 

Cheers,

Muddi

Bod
Community Member

Yes, several days ago

Juni
Community Specialist
Community Specialist

Hi Bod,
 

I’m sorry for the trouble this has caused you. Were you able to fill up the form that Princess asked you to do last time so we can further look into it for you? Here is the link again in case you missed it. Let me know once done. 

 

Thanks,

Juni

Muddi
Community Specialist
Community Specialist

Hey Bod,

 

Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 
 

Cheers,

Muddi

kandk
Community Member

Please stop pretending that your tips helped anyone of us. You keep locking these theards that describe the same problem without providing a solution or even achknowlodgung that your fixes aren't sufficient.

Princesss
Community Specialist
Community Specialist

Hi kandk,

 

Apologies for the inconvenience that this has caused you. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Bod
Community Member

I have factory reset everything, completely set up a new home, retrained voice and tried a different network.  GH is sluggish and often misunderstands eg "turn off dining rooms lights" sometimes gets the response "turning on TV"!!!!

I've listened to the recordings of my instructions and they're perfectly understandable.  I think the fact is that there are huge inherent flaws with the product and its capabilities.

Princesss
Community Specialist
Community Specialist

Hi folks,

 

We appreciate all your efforts.

 

@Art5 and @Bod, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

 

Best,

Princess

Art5
Community Member

I thought I made it clear who I thought should  research the issue.  I've gone over to the Alexa dark side.  Granted, it's only one unit but replacing the Google home units will take a bit of time.  I'd be interested to know if y'all ever fix the issue, but I'm not willing to put up with buggy devices to achieve that end.  Good luck in your future endeavors.

Muddi
Community Specialist
Community Specialist

Hey Art5,

 

We understand how you feel. We'd love to help you with this issue. Please fill out the form for us to investigate this further. This form is only meant for you to use, so let me know once you’re done.

 

I'll wait to your response.

 

Cheers,

Muddi

Art5
Community Member

Apparently, you do not understand how feel.  I'm done dealing with it and, since the form is meant for me to use, then there is no need for it to be filled out, eh?  I can tell you that there is no longer any Google Home product in my future.  As I said before, these threads all end in the same way... without a concrete resolution.  So, lock this thread and put it along with all the dead end threads concerning this issue.  Now I'm guessing you know how i feel.

Muddi
Community Specialist
Community Specialist

Hey Art5,

 

I know this has been a frustrating experience, and we appreciate your feedback. Should you decide to give the Google Home/Nest device another try in the future, we'd be more than happy to help improve your experience.

 

Cheers,

Muddi

Bod
Community Member

Today's experience, which is typical.


Me : "Move the music to Dining Room Speaker"  
G : "Sure!  I'll play it on Dining Room Speaker."
Dining Room Speaker :  <silence>