Google Nest Hub Screen Burn

[ccazorla]

Hi, my Google Nest Hub suddenly has the screen like burned. I've heard this is an issue not only in my device. What can I do? I'm out of warranty. Thanks 

[JillG]

Hi @ccazorla 

Try a full factory reset. Factory reset Google Nest or Home speakers or displays - Google Nest Help 

It is possible that may not help though.  I've seen similar posts as well with people reporting a burn in type issue.

Jill

[ccazorla]

Thanks @JillG but it doesn't fix the problem.

[Princesss]

Hi everyone,

Thanks for visiting the Community.

@JillG, thanks for your help on answering this thread.

@ccazorla, hope you got the answer that you're looking for with the info provided by Jill. Feel free to respond to this thread if you have additional questions and the community would gladly help.

Best,

Princess

[Princesss]

Hi folks, 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[ccazorla]

Hi @Princesss! I'm sorry but the hard reset doesn't fix the problem. The screen is still the same and thing is not just me. Have you seen another solution?

[Princesss]

Hi ccazorla,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi ccazorla,

Chiming in-- have you had the chance to fill out the form we sent?

Best,

Princess

[Princesss]

Hi ccazorla,

We just want to check if you are done filling out the form? Let us know so we can check it.

Best,

Princess

[Azarco]

Hello there,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.

Regards,
Alex