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Google Home speakers not responding to commands

JohanvH
Community Member

I have 2 Displays and 3 mini speakers in my house. Working like a charm and followed commands immediately. 
Since 2 weeks ago none of them responds to my commands. The display will show you the command given on the screen but then just do nothing. After 3 to 4 attempts it will execute the command. It hear the command but ignores it. 
Same on the speakers. Light Will go on and you can see it hears the command by does nothing. After 3rd 4 th attempt it will execute the command. 
Not fun at all and I am close in throwing them in the dustbin. 
My friends are also having the same issue with their speakers. 
what is the issue?

13 REPLIES 13

JillG
Diamond Product Expert
Diamond Product Expert

Hi there,

I have a couple of glitches with my commands as well lately. Super frustrating so I hear you!

Try doing a full factory reset to see if that helps. Also give your router a reboot.

JohanvH
Community Member

Done both. Not working. 
Seems like a software issue or something. 

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks to @JillG for helping here.

 

It's been some time since this thread was updated. Does anyone here need assistance?

 

Cheers,

Muddi

JohanvH
Community Member

Still non and delayed reponsive. Tried @gillg suggestionsbut not working. 
Tired of every-time to reset ot factory reset etc. Messes all routines and settings. 
decided to leave it as is untill Google on day decide to update it improve the operating system. 

Muddi
Community Specialist
Community Specialist

Hey JohanvH,

 

I appreciate your response. To confirm, have you tried setting up your device on a different network like mobile hotspot to check if you will have the same issue? Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home device). 
 

Cheers,

Muddo

JohanvH
Community Member

It’s a miracle! Out of nowhere all of my speakers are working on the first command given. I have not changed anything. So google had a problem or it was a software glitch fixed. 

Muddi
Community Specialist
Community Specialist

Hey JohanvH,

 

Happy to hear that your issue was resolved. This is just a possible effect of the recent firmware update. Let us know if we can help you with anything else, and the community will be happy to assist you further.

 

Cheers,

Muddi
 

Jake
Community Specialist
Community Specialist

Hey all,

 

With the issue being resolved, I am going to lock the thread at this time. If you run into any questions from here, please feel free to create a new post.

 

Best regards,

Jake

chanterele
Community Member

I've been having the same issue and it started like 2 maybe 3 weeks ago... 

JillG
Diamond Product Expert
Diamond Product Expert

Please try clearing the Google Home's app cache if you haven't and be sure to have the most updated version of the Home app.

Can you give us an example of the requests not working? Does this happen with all requests? What are your region and language settings?

Thanks!

JohanvH
Community Member

Even deleted and te installed the app on my phone. Version 2.53.103

English United Kingdom. 
All.commands are a issue. Will only react on or after the 3rd try

I tried that a week ago, did a factory reset and installed everything back and nothing... not sure what's happening...

And then when you A reset all your routines and settings need to be fixed again. Lately google is not stable. We cannot reset and clear cach etc every-time there is a issue.