Removing a disconnected device

[cassel23]

I had a Google Mini that was connected to my network but it crashed and reset. It reconnected with the same name followed by a 1.  The original device still appear on my Google Home app and I can't delete it. When clicking on the device it says "Disconnected device" and when clicking on the settings gear, where we are supposed to go to delete a device from Google Home, it says "Unable to access device settings". Please advise how to delete the device. It has been shown disconnected for approximately  5 months. 

[Azarco]

Hey cassel23,

Thanks for reaching out. 

Give these steps a try:

• Try clearing the cache and data of your Google Home app then, reinstall it.
• If you get the same result, try creating a new home structure then, move your devices to it. Once done, delete the old home.

Best,

Alex

[Azarco]

Hey cassel23,

Checking back in — did reinstalling your Google Home app work? If not, did creating a new home structure help?

Thanks,

Alex

[cassel23]

I'm not currently at my home, will have to work on it in a couple weeks. The family members who are home don't use the home automation systems.

cassel

[Azarco]

Hi cassel23,

Thanks for letting us know. We'll keep this thread so that you can update us with what's happening with your device.

Best,

Alex

[Azarco]

Hey cassel23,

Bumping in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

[cassel23]

Please see my previous response. My return date to where the Mini located is up in the air. Can you leave this open until then. I will respond when you're suggestions have been executed.

cassel

[Azarco]

Hey cassel23,

We understand. We'll be waiting for your update.

Regards,

Alex

[Azarco]

Hey cassel23,

To check, are you able to test your devices? Let us know so that we can further assist you.

Best,

Alex

[Jake]

Hey cassel23,

I wanted to check in and see if you are still in need of any help. Please let me know, as I will be locking the thread in 24 hours.

Best regards,

Jake

[Jake]

Hey cassel23,

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake