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Google Home won't login

MelPalling
Community Member

My daughter is trying to login to Google Home on her iPhone XS and it won't work. It was working last week.

Now when she opens the app and clicks her Google Account to login, she gets an error "Unexpected response from the server". She had been using her school Google Account so I created her a personal Google account and when I go to "Use another account" we login but loop back to that screen and it never logs in. I now have two Google Nest Mini speakers (one at each house for her) that are completely useless. I have been trying to fix this for 3 hours, please help!! 

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there,

Sorry for the late response, but I wanted to drop in here to help. 

 

I understand that login issues can be confusing but I definitely wanted to stop by and see how I could help. 

 

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? 

 

Please let me know. 

 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS